Service Quality Controller

2 days ago

Osborne Park, Western Australia Carriage Motors Full time $60,000 - $80,000 per year

About Our Business

For several years, Carriage Motors Pty ltd t/a Honda North, Osborne Park Hyundai & Osborne Park GWM  has been a successful Honda dealer in Perth's northern suburbs, servicing thousands of customers every year. We are part of a large family owned automotive group.

Our highly trained, motivated and inspired employees are living proof of our family approach, each sharing a proud commitment to our philosophies of quality and community, both in and outside of the dealership. These talented individuals are our greatest asset.

The performance and passion of our professionals has helped us become a brand known for exceptional customer satisfaction. We recognize that the hard work and dedication of our employees is the reason behind our success. To strengthen our service team, we are seeking a highly motivated and driven individual to take the department to the next level.

We are looking for positive and organised individuals  with great customer service and time management skills to join our team.

Key Responsibilities:


• Ensuring Quality:

You will be responsible for inspecting completed jobs and vehicles for thoroughness and quality, ensuring that repairs are done correctly and to the required standards.


• Identifying and Correcting Issues:

Investigate customer complaints regarding quality and identify recurring problems to address them proactively.


• Reviewing Repair Orders:

They inspect all repair orders to ensure they include complete documentation and that proper warranty procedures have been followed.

You will be responsible for confirming warranty parts have been collected for storing


• Implementing Quality Control Programs:

Formulate and maintain quality control objectives, coordinate with other managers, and implement programs to mitigate defects and improve processes.

Identify areas for improvement.


• Customer Interaction:

When required, you may deal directly with customers to address quality concerns and ensure customer satisfaction.


• Process Improvement:

You will be required to recognize needed process improvements and implement them to enhance efficiency and quality.


• Documentation:

Ensure that all necessary documentation is completed and maintained, including repair orders

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