BPO Enterprise Transformation Manager

2 weeks ago

Sydney, New South Wales, Australia Oaktree Talent Group & Future State Consulting Full time $104,000 - $130,878 per year

This role is key to delivering our clients (a large consumer business) strategic transformation agenda.

You will lead complex, company-wide programs, provide strategic guidance, and ensure projects are delivered on time, within budget, and aligned with business goals.

Your work will drive change, improve performance, and shape the future of our organisation.

In this role, you will:

  • Lead the development, delivery, and implementation of enterprise transformation programs and projects.
  • Provide senior leadership and strategic advice to ensure program success.
  • Drive performance improvements and optimize enterprise programs.
  • Foster collaboration across teams to share information, manage dependencies, and reduce risks.
  • Build strong, supportive relationships with stakeholders across the Business.
  • Oversee the end-to-end delivery of complex strategic programs, working with relevant teams.
  • Ensure programs are delivered on time, within budget, and meet business requirements.

To succeed in this role, you will have:

  • 8+ years of experience in project management, business transformation, or consulting, including the design and delivery of business process outsourcing (offshoring) programs.
  • Extensive experience leading transformation programs or projects in complex, multi-disciplinary organizations.
  • Proven ability to deliver results under tight deadlines.
  • Exceptional leadership skills, with experience guiding teams through change.
  • Deep knowledge of people-focused programs and their impacts.
  • Experience managing high-profile programs with significant stakeholder engagement.
  • Strong background in large, complex, matrixed organizations.
  • A bachelor's degree in business administration, management, commerce, or a related field.
  • Certifications in project management (e.g., PMP, PRINCE2) or change management are preferred.
  • Strong organisational and project management skills, with the ability to handle multiple priorities and plan strategically.

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