ITSM Servicenow specialist

Job Order
267849

Job Titl
e: ITSM Servicenow specialsit 

Contract duration
: initial 12 months – high chance of extension

Opportunity at one of Australia's leading Telco companies – The ITSM Servicenow specilalist leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services ANZ Region.

You will be responsible for:

• Service Improvement Recommending improvement initiatives Providing maturity assessments and governance recommendations
• Service Management Expert and Coach Acting as a subject matter expert and ITSM Coach Providing training and guidance on good service management practices
• Service Custodian Custodian for our service management system Single Point of Contact for the global Service Now team
• Service Design Creating Service designs as per the ANZ Service Design and Transition Practice Framework

About You
Experience and Skills Essential
:

• Senior-level ITSM experience, including experience in developing and improving service management processes
• Experience with enterprise service, process, or functional capability development, including conducting maturity assessments, developing roadmaps, and establishing governance
• Strong analysis and problem-solving skills with a solid understanding of service architecture and managed solutions design
• Ability to effectively communicate and manage stakeholders to uncover pain points, areas for improvement, manage governance and provide effective training and guidance
• Good understanding of Service Now or other Service Management systems
• Ability to review and produce clear and concise service management documents
• Ability to effectively coach and train Service Management professionals
• Strong business analysis and stakeholder engagement skills
• experience in optimsing and maintaing servicenow roadmaps

Desirable Qualifications:

• ITIL Service Management Certification

Please
APPLY NOW
for our immediate consideration.

Or you can call
Clancy Morris-Dalton
Peoplebank
and
Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.