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Change Management Specialist

2 weeks ago

Burwood, Australia NSW Government -Transport For NSW Full time

Organisation/Entity: Transport For NSW- Job Category: Information & Communication Technology- Job Location: Burwood, NSW, AU, 2134- Job Ref No: 78610- Employment Type: Permanent Full-Time- Salary Range: $123470.0-$138284.0**About IT at TfNSW**

TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.

**The Division**

Corporate Services provide strategies, solutions and services that make our clients’ working lives easier, and their projects more efficient and effective.

**The opportunity**

We currently have an exciting permanent full time opportunity for a Change Management Specialist to join Infrastructure Services and Service Integration (ISSI) team within Corporate Services branch based at Macquarie Park Office. TfNSW offers flexible working arrangements with a balance of office and work from home options.

The role requires the assessment and analysis of change components, change scheduling and the adoption of appropriate controls. Additionally, the role will also coordinate communication with stakeholders, project teams and customers regarding changes.

**What you will be involved in**:

- Validation of incoming Requests for Change (RFC) and provide assurance over all stages of the unified Change Management Process and sub-processes, including the completion of impact analysis and change evaluation processes to ensure activities are in accordance with defined processes. This includes being available to manage the review, evaluation, and approval of Emergency changes.
- Oversee and co-ordinate all activities within the change process across all IT Services, monitor changes through all stages of the change lifecycle, working collaboratively with teams involved to exchange information and drive change management outcomes. Plan, schedule and maintain the forward change schedule, confirm that all changes have been successfully implemented and any required Post Implementation Reviews (PIRs) are carried out for failed changes. Lead and manage communications to all affected groups for Change Management.
- Provide assurance over change requests, run Enterprise Change Advisory Board (EnCAB) and ensure its ongoing effectiveness. Provide guidance and approvals for major changes or releases to be approved by the EnCAB.
- Review suppliers change management reports and reporting, and insights generated by the Service Reporting and Analytics team to identify adjustments or improvements required to the process, and proactively respond to service delivery issues, including end-to-end change management reporting and escalation of issues.
- Analyse and identify improvements to the Change management process and encourage the development and implementation of “standard” to streamline regular, repeatable low risk changes.

**About you**
- Multiple years of experience as a/in the role of a Change Coordinator or Manager in an ITIL focussed and large complex organisation.
- A very confident level of verbal and written business communication.
- Experience in controlling forums with many participants
- Organisation and Coordination is a big part of this role - be sure you can demonstrate your ability to prioritise, control and complete actions & tasks in a time critical environment
- A strong desire to work within a diverse team of professionals.
- Experience in collaborative working with integrated suppliers (internal and external)
- An aptitude for imparting your experience and ways of working to others

**Highly Desirable**
- Experience in the complimentary ITSM disciplines; Release Management, Incident Management, Problem Management, Configuration Management
- Tertiary qualifications and/or relevant operational IT and business experience.
- An interest in & understanding of technology services delivery at an enterprise level

**Want to know more?**

Please click here to view a copy of the role description.

**Interested?**

Right now is an exciting time to join our team as we deliver an iconic $72.2 billion investment into future transport infrastructure and services over 40 years.

**Our Commitment to Diversity**

**Salary and Benefits**

The salary for this position is TfNSW Grade 8 ($123,470 - $138,284) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please clickhere.

**How to apply**

**Need help?**

**Close date**: 11:59 pm on Thurs 13th Oct

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