Member Services Officer

1 day ago

Coffs Harbour NSW, Australia Genesis Full time $45,000 - $70,000 per year
  • Great career paths and development with an entrepreneurial organisation
  • Opportunity to make a real difference to our community
  • Free gym membership
  • Potential to earn commission for your results

About Genesis Fitness

with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone

The Role

Our Member Services Officers are the heart of our business providing important services such as Reception, Sales, Child Minding and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The primary responsibility of our Member Services Officers is to deliver first class customer service ensuring it is in line our Mission, Vision and Values. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals

Your key responsibilities include:

  • Provide excellent customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principals and use of Point of Sale (POS) systems
  • Prospecting, touring, closing and getting referrals for future sales.
  • Achieve team goals and targets as set out by the Assistant Club Manager and the Club Manager.
  • Promote the centres services and programs to customers and accept customer bookings and enrolments
  • Childminding:
  • Providing quality care and supervision for children while their parents and guardians utilise our facilities
  • Caring for children from 6 weeks to 12 years old
  • Engaging in age-appropriate play with the children (art & craft, floor play etc)
  • Helping children with their drinks / snacks as provided by parents and guardians
  • Cleaning up any spilt food
  • Assist with toileting when required
  • Packing up at the end of each shift including wiping down all toys and surfaces
  • Form strong relationships with our families

Essential:

  • Current First Aid, CPR and Working With Children Check (NSW).
  • Must be available mornings / evenings, weekends, Public Holidays and school holidays

Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you

We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we'll be in touch.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Genesis a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us

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