Service Administrator

2 weeks ago

Adelaide, South Australia Industrial Air Pty Ltd Full time $40,000 - $70,000 per year

Industrial Air has been a leading supplier of Heating, Ventilation, Air Conditioning & Refrigeration equipment to the industry for over 44 years. We represent leading market brands such as Panasonic, Air Change, Evapco, Danfoss, Sondex and more.

Together with our service division, Mr Goodair, we work hand in hand with consultants, contractors, dealers, installers and end users to ensure the best possible products and service.

We are currently seeking the services of Service Administrator to be responsible for taking in calls from customers and clients, invoicing, quoting, coordinating and scheduling technicians, liaising with colleagues regarding preventative maintenance contracts, project works and sourcing parts.

Key position responsibilities include:

  • Organisation and scheduling of field service activities, ensuring the most efficient routing and use of resources
  • Responding promptly to customer enquiries & bookings
  • Taking calls from Service Technicians, distributing jobs via ServiceM8 and providing purchase orders in a timely and efficient manner
  • Communication with external customers and internal team members
  • Spare parts interpretation, quotations and orders
  • Administration of paperwork
  • Processing of client invoicing in a prompt and efficient manner
  • Use of internal systems and portals & assisting the Service Technicians in the use of relevant systems
  • Maintaining site inductions, WHS, licensing and insurance compliance
  • Supply effective support to the Service Manager and Field Service Technicians, so the service needs of both internal and external clients are met.
  • Provision of ongoing reports requested by management in relation to field service activities, customer service history, specific productivity and customer retention
  • Supply support and assistance to other office staff where required.
  • Coordinate liaison between Service Department and other business units
  • Provide prominent levels of customer service aligned with our brand and values
  • Contribute to the continuous improvement of our services, products, and performance

The right person will have:

  • Polite & professional phone manner
  • Attention to detail
  • Excellent time management skills
  • Ability to multi task and work under pressure
  • Exceptional customer service
  • Integrity, reliability, flexibility and a strong work ethic
  • Stable work history & demonstrated experience in a similar role
  • Ability to work independently or as part of a team

We are looking for an energetic self starter with exceptional written and verbal communication skills and with the right attitude towards doing everything that needs to be done to get the job done.

Experience in the use of accounting, inventory or service based software packages (preferably ServiceM8) and/or WHS knowledge would all be considered advantageous, however full training and support will be provided.

This is a diverse role and presents an excellent opportunity for the right person looking for a long term career.

A competitive salary package will be negotiated with the successful candidate based on experience and relevant skills.

Please send your confidential cover letter and resume to:

The Manager - Industrial Air Pty Ltd

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