Hotel Manager

About Quest Robina

Quest Apartment Hotels is Australasia's largest and fastest-growing apartment-hotel brand, with a network of over 150 locations across Australia, New Zealand and Fiji.

Quest Robina is a contemporary 4.5-star, 104-apartment property located in the thriving Gold Coast region, delivering exceptional service to corporate, leisure and long-stay guests.

Purpose of the Role

The Hotel Manager is responsible for organising, controlling and directing the day-to-day operations of Quest Robina. This includes guest accommodation services, front-office administration, housekeeping coordination, property presentation, financial performance and compliance with all relevant legislative and brand standards.

The position requires demonstrated leadership, operational and financial acumen, and a commitment to service excellence consistent with the Quest brand.

Key Responsibilities

• Organise and control the day-to-day operations of the hotel to ensure efficient service delivery across all departments.
• Oversee front office, housekeeping and maintenance teams to maintain a consistently high standard of presentation and guest satisfaction.
• Ensure compliance with health, safety and licensing obligations, including WHS regulations, RSA and fire safety requirements.
• Manage daily financial processes including banking, expense control and accurate reporting.

Staff Leadership and Development

• Recruit, train, roster and supervise team members to achieve operational efficiency and service excellence.
• Foster a positive and collaborative workplace culture aligned with Quest values.
• Coach and mentor staff to develop leadership and customer-service capability.

Guest Services and Sales

• Deliver friendly, personalised hospitality during all guest interactions.
• Maintain a high sales-conversion rate and proactively promote accommodation and ancillary services.
• Respond professionally to guest feedback through all communication channels and implement service improvements.
• Provide local-area information and concierge-style support to enhance the guest experience.

Financial and Administrative Management

• Assist with the analysis of operating budgets, revenue forecasts and performance reports.
• Monitor income and expenses, ensuring adherence to approved budgets.
• Maintain accurate reservation, occupancy and accounting records across all systems.

Property and Brand Compliance

• Coordinate with maintenance personnel to uphold presentation and safety standards across all areas of the property.
• Ensure all operational procedures comply with Quest brand standards and relevant legislation.
• Contribute to business-development initiatives, including corporate sales and conferencing opportunities.

Key Requirements

• Minimum 2 years' experience in hotel operations at a supervisory or management level.
• Diploma or Advanced Diploma in Hospitality Management (or equivalent).
• Proven leadership, organisational and administrative skills with exceptional attention to detail.
• Strong interpersonal and written communication skills.
• Demonstrated ability to manage multiple priorities within a dynamic hospitality environment.
• Availability to work as required between 7 am and 11 pm, including weekends and public holidays.

Opportunities

• Career progression within the Quest network through demonstrated performance and commitment.
• Exposure to corporate, leisure and long-stay market segments, including support for event and conference operations.

Application Process

Interested candidates should submit a detailed cover letter and current resume outlining qualifications, leadership experience and relevant hotel management achievements.

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Application Question(s):

• What is your highest level of relevant education?

Experience:

• Hotel management: 3 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 05/12/2025

Expected Start Date: 08/12/2025