Service Advisor Trainee

2 days ago

Parramatta, New South Wales, Australia Autosports Group Full time $60,000 - $80,000 per year

Service Advisor Trainee | Volvo Cars Parramatta

Do you have a background in Retail, Hospitality or Customer Service and are passionate about cars?

We have a rare and exciting opportunity for a Trainee Service Advisor to join Autosports Group (ASG) and work at Volvo Cars Parramatta.

This is an entry level role and you will be given a mentor to help train you on a day-to-day basis.

We are looking for a person who has excellent customer service standards & proven results with high-level time management skills and meticulous attention to detail.

Reporting to the Service Manager you will;

  • Welcome customers into the service department on the day of their service and prepare them for hand over to a qualified service advisor.
  • Be a point of contact for customers throughout their service
  • Call customers prior to their service to ensure they are aware of the appointment.
  • Make follow up calls to ascertain the customers satisfaction with the service
  • Assist with the completion of all relevant paperwork
  • Work closely with the team to learn the correct and safe manner of carrying out processes.
  • Move vehicles as required
  • General administration and other tasks as required.

The ideal candidate will have:

  • Minimum 2 years previous experience in a customer facing role.
  • Exceptional customer service and communication skills
  • Strong IT skills and the ability work with multiple programs
  • Confidence dealing with all customer types.
  • The ability to work and support a busy, hardworking team
  • A current FULL driver's licence

At ASG our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base.

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