Workforce Coordinator

Come and join Australia's most innovative and dynamic home health organisation

Hi - We're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients (we call them Members) live vibrantly in their own homes by wrapping a care team around them and their families. Our software coordinates in the background so our teams can do their best work.

Good people using friendly software is how we do care differently and why we're invited back into the homes of our Members over 29,000 times a month. More and more people are choosing Five Good Friends and we want to help them. Our carers (we call the Helpers) play a key role in creating the magic for our members. Five Good Friends strives to form high-quality, long-lasting connections between Members and their Helpers.

We are looking for exceptional, caring and committed people to help us double down on the experience and quality care and services our Members enjoy. We support a broad range of individuals in our community, and we want to employ an equally broad range of people into the Five Good Friends family.

About the role

You will be working as a Workforce Coordinator within one of our Care Teams, reporting to the Care Team Leader in this full-time permanent role within the team.  

Great care is not an individual job. It takes a team working together to deliver our members exceptional care. A Care Team consists of a group of specialists committed to the key areas of our members support and are made up of Helpers, Care Coordinators, Community Nurses and Workforce Coordinators.

In this role as a Workforce Coordinator you will ensure Members have the best Helpers providing consistent quality care each day.  Day to day you will be:

• Finding the perfect Helper & Member matches - they look at location, skills, personality fit, shared interests, language skills plus many other factors to find the right match
• Liaising with other teams to support ongoing matches between Helpers and Members including: Recruitment, Learning and Development, Emergency Rostering Team and Care Teams.
• Ensuring every Helper has compliant verifications for the Members they are matched with (example: National Police Check).
• Assisting with our Helper Hotline, providing support to existing and potential Helpers.

Do you have what it takes?

• You must have demonstrated experience in rostering.
• You will ideally have experience within the health, aged care, community care or disability sectors.  Understanding our Members and what makes a great service is important to us.
• You will ideally have experience in recruitment and compliance.
• You will be professional and friendly in your approach and have sound communication skills in both oral and written formats.
• Ability to work within a fast paced environment to tight deadlines with a remote workforce and a rapidly evolving organisation.
• You will be highly IT literate, with the ability to quickly learn technology and use multiple systems on a daily basis.
• You will have the ability to work in a team and to build positive relationships with remote colleagues, Members, Helpers and other partners.
• The successful candidate will be required to complete a National Police Check paid for by the company. Additional State based checks may also be required.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

• You'll have the opportunity to work from home, in addition to 1-2 days coming in to our modern and welcoming Head Office (in South Brisbane).
• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
• Access to our employee assistance programme, where you can receive free confidential and professional counselling.
• Parental leave benefits –All caregivers who are eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr.
• Working for a company that has an employee engagement score that is 15% higher than the industry average, and 5% higher than the top 25% industry average (we are actually a great place to work)
• And… After 5 years of continuous service, you will receive a trip to Okinawa, Japan, the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid.

How to apply

Please introduce yourself to our team by applying here with your CV and Cover Letter, introducing yourself and telling why you are excited about the opportunity of working with us at Five Good Friends

We're grateful for your time and looking forward to hearing from you. 

Please, no external recruiters or agencies.