Administrative & Customer Service Officer

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

• Part-Time 0.6 EFT | Fixed-Term contract of employment until 17 December 2026.
• PW3 $60,416 - $65,237 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).
• Drummond Street Campus – onsite parking with close proximity to public transport.

Apprentice Central operates as a dedicated department at Holmesglen, focused on providing holistic administration, support, guidance, and advice to both apprentices/trainees and employers. Our goal is to ensure that apprentices and trainees receive the necessary resources and assistance throughout their journey, supporting them from enrolment to successful completion of their apprenticeship.

The primary objective of the Administrative & Customer Service Officer role is to provide high level administrative support and exceptional customer service to internal and external stakeholders and in particular support to the Institute's apprentices and employers throughout apprenticeship journey. Your attention to detail and empathetic approach will see you form strong working relationships with the apprentices and relevant teaching departments ensuring all compliance requirements are achieved.

As an Administrative & Customer Service Officer, you will:

• Deliver a broad range of administrative, reception, and information services in support of the daily operations of Apprentice Central.
• Serve as the primary point of contact for all departmental enquiries, ensuring the delivery of high-quality customer service and accurate information across all communication channels, including in-person and telephone interactions.
• Provide confidential, high-level administrative support to departmental management and staff, ensuring the efficient execution of operational tasks.
• Offer accurate and timely advice to current and prospective students regarding program options, aligned with organisational policies, procedures, and student needs.
• Utilise the Institute's student management and administrative systems to deliver efficient, timely, and accurate support for apprenticeship program administration.

To be successful, you'll have:

• Diploma of Business Administration or similar tertiary qualification in business, administration or related field and relevant work experience preferably in the education sector.
• Administrative Support: Demonstrated experience providing high-level administrative support, including the ability to implement and maintain efficient office management systems, records, and procedures in a complex and fast-paced environment.
• Organisational ability: Strong organisational and time management skills, with proven ability to prioritise competing tasks, meet deadlines, work independently or in a team, and maintain a high level of accuracy and attention to detail.
• Systems and Data: Advanced proficiency in MS Office applications, particularly Excel, with the ability to manipulate data and generate accurate reports. Experience with database management systems, internet-based applications, and knowledge of student administration systems, apprenticeships, and traineeships is highly regarded.
• WWCC and Police Check: Appointment to this position is dependent on obtaining an 'employee' Working with Children Check, and a valid Police Check within the last 12 months.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We've implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

Here's how to apply:

Please submit your updated resume and a short cover letter. We commit to respond to every applicant.

For a confidential discussion regarding this role, please contact Debbie Greenberger – Manager, Apprentice Central at

For further information relating to this opportunity and to view the position description, please click here.

Applications for this position close on 11:59 pm Sunday 30th November 2025.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at or on and we will work with you to identify the best way to assist.