Senior Project Manager

5 days ago

Sydney, New South Wales, Australia Lifebyte Systems Full time $120,000 - $180,000 per year

The Enterprise Project Manager will lead both large-scale strategic programs and smaller tactical initiatives involving CRM optimization, data platforms, and enterprise applications. This role is covering both project management (end-to-end lifecycle delivery) and change management & process optimization, ensuring that projects are executed securely, compliantly, and with full business adoption.

Key Responsibilities

Project Management

Project Initiation & Scoping

  • Define project charters, objectives, and success criteria in alignment with business and compliance strategy.
  • Assess project feasibility, budget, and resources.
  • Identify stakeholders across operations, marketing, IT, security, and compliance.

Planning & Governance

  • Develop detailed project plans with scope, deliverables, timelines, and KPIs.
  • Set up governance frameworks, steering committees, and reporting structures.
  • Define and manage budgets, vendor contracts, and resourcing models.
  • Establish data and security compliance checkpoints in project plans.

Execution & Coordination

  • Lead cross-functional teams across CRM, data engineering, marketing, and security.
  • Manage integrations between CRM, trading platforms (MT4/MT5), and internal apps.
  • Ensure that operational, marketing, and customer data workflows are delivered securely.
  • Track deliverables to ensure adherence to scope, time, and quality.

Monitoring & Risk Management

  • Proactively identify risks, dependencies, and bottlenecks; implement mitigation strategies.
  • Maintain project dashboards and executive reporting for real-time visibility.
  • Monitor vendor performance and ensure SLA compliance.
  • Oversee testing and quality assurance processes for system rollouts.

Closure & Handover

  • Ensure formal project closure, documentation, and knowledge transfer.
  • Conduct post-implementation reviews to capture lessons learned.
  • Validate that business, data, and security objectives were fully met.

Change Management & Process Optimization

Change Management

  • Design and implement change management strategies to support adoption of new systems/processes.
  • Lead communication, stakeholder engagement, and training plans.
  • Measure adoption and usage of new systems, adjusting strategies where needed.

Process Optimization

  • Identify gaps and inefficiencies in CRM, marketing data, and customer data workflows.
  • Drive automation and standardization initiatives to enhance efficiency.
  • Promote best practices in Agile delivery and hybrid enterprise frameworks.

Requirements

  • Bachelor's or Master's degree in Business, IT, or related field.
  • 6–8 years of experience managing both large-scale transformation programs and smaller tactical projects.
  • Proven track record in CRM, customer/marketing data, and enterprise platform projects.
  • Knowledge of data governance, privacy regulations (GDPR, ASIC, APRA CPS 234), and security frameworks.
  • Strong skills in project management methodologies (Waterfall, Agile, Hybrid).
  • PMP / PRINCE2 certification required; Prosci or equivalent Change Management certification preferred.

Preferred Skills

  • FinTech or financial services project experience (e.g., trading systems MT4/MT5).
  • Familiarity with cloud platforms and enterprise architecture (AWS, GCP, Azure).
  • Strong cross-border and multicultural team management skills.

Benefits

  • Hybrid working arrangement - 1-2 Days WFH
  • Opportunities for enriching career growth, including exposure to regional contexts
  • Complimentary snacks and beverages available in the office pantry
  • Healthcare coverage (medical, dental, optical), gym benefits
  • Flexibility in smart casual dress code
  • Young, vibrant and open work culture

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