Officer, Fitness Operations

Job no: 578574

Work type: Full-time

Location: Geelong - Waurn Ponds, Melbourne - Burwood

Categories: Customer Service

• 2 Positions available: 1 x Geelong Waurn Ponds Campus and 1 x Melbourne Burwood Campus
• Full-time and fixed-term 2 years
• HEW 5 $83,407 - $93, % Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university headquartered in Victoria, revolutionising education with 61,000 students across our campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our vibrant online environment. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

About the role:

As the Officer, Fitness Operations you will play a key role in delivering high-quality health, fitness, and recreation services across Deakin University's fitness centres and sports facilities. You will be responsible for supporting the operations of a specified campus fitness centre and associated recreation facilities.

Working collaboratively with a range of internal and external customers, you will have a strong focus on optimised scheduling, organisation, customer experience and team collaboration, ensuring a professional and positive experience.

As the Officer, Fitness Operations you will:

• Deliver effective and efficient services to customers by contributing to key fitness programs, enabling university-wide programs to thrive
• Contribute to the general supervision of casual team members at the specified campus
• Ensure a high-level of customer service to fitness centre members and university stakeholders, respond efficiently and effectively to queries, and adhere to all quality requirements
• Coordinate and schedule recreation facility bookings from various university stakeholders, sport clubs, and community groups efficiently and effectively
• Provide functional advice to fitness equipment users and deliver scheduled group fitness classes
• Gather data on member insights, participate in reviews of practices to identify opportunities for improvement, and optimise operations

To be successful, you'll have:

• Completion of a Degree without subsequent relevant work experience; or
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
• Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
• An equivalent combination of relevant experience and/or education/training
• Certificate III & IV in Fitness or equivalent qualification
• Current First Aid and CPR certification
• Experience working in a leisure, recreation, or fitness centre environment
• Experience delivering group training classes and individual fitness programs

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience. Please specify your preferred location in your cover letter.

For a confidential discussion regarding this role, please contact Wade Gwynne (Senior Coordinator, Recreation Facilities) on

For a copy of the position description, please see below:

Position Description - Officer, Fitness Operations

Applications for this position close on Thursday, November PM.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 13 Nov 2025 AUS Eastern Daylight Time