Rapid Response Officer

City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.

Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at "Why Stonnington".

If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council's Talent Acquisition team on

Please view the below documents for this position:

• Success Profile

• Inherent Requirements

• ​​​​​Actively respond to any public realm service issues requiring resolution as identified by the Service Centre or during pro active inspections

• Undertake systematic routine inspections of the municipal district to proactively identify, fix or report matters requiring Council attention
• Assist in identifying and rectifying minor non-compliance issues in consultation with Local Laws team in precincts (e.g. illegal signage, street furniture, unauthorised displays) before they escalate, providing frontline observations and quick resolutions where possible.
• Represent Council by providing a positive and professional image in all dealings with the community, providing a curtious and amiacable customer service focus at all times.
• Act as an additional presence in the municipality to observe, report and support early intervention on anti-social behaviour, unregistered street trading, or emerging hot spots requiring Local Laws or Police escalation
• Provide an interface between the After Hours Field OfficersEmergency After Hours Service and the Rapid Response Unit (RRU) and other departmentsto ensure a seamless service to customers, resolve issues that don't  require enforcement for example minor obstructions, repeated low level complaints or assist in identifying ambiguous public realm concerns. Ability to swiftly identify hazards in the public realm, ensuring risks to the community are effectively mitigated through timely and practical on-site responses to 'make safe'.  Refer further works to the appropriate Council department.
• Be a point of contact for Stonnington businesses, Business Association representatives and customers for them to report  issues and concerns in their precinct
• Identify, respond and rectify matters in activity centres within the municipality  and liaise with Stonnington's Economic Development team as required.
• Provide support with Seasonal/Event based issues: Support compliance and events officers during periods of high activity such as festivals, trading peaks and compliance campaigns.

This is a permanent full time position with an annual salary range of $89,913 per annum + 12 % superannuation. You are based within our bright, modern and sustainable Tooronga Depot office which is located next to Tooronga Train station and walking distance to Tooronga Village Shopping Centre.

• Ability to repair, remove and manage minor physical problems within the municipality.
• Ability to identify and safely mitigate potential risks in the field.
• An understanding of Local Government functions and services.
• Ability to investigate, gather information, report and refer matters as appropriate.
• Ability, with correct training provided, to enable set up of appropriate minor traffic management around identified hazards
• Good organisational skills to achieve the objectives of the position within predetermined timelines.
• Skills in managing time, setting priorities, planning and organising one's own work in order to achieve agreed objectives.
• Ability to effectively communicate with residents, traders, staff and service providers from external agencies and contractors
• Trades qualification or relevant experience in undertaking minor physical tasks and dealing with a vast range of situations of varying complexity in order to achieve an acceptable customer service outcome.
• Traffic Management or ability to obtain
• Manual handling or ability to obtain
• Current Drivers License

Join Stonnington today. Work that matters. People who make a difference.

Enquiries

For enquiries relating to the role, please contact Sofia Myers Waste Management Coordinator on

For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on

Submitting your application

We are no longer using Position Descriptions or Key Selection Criteria. Please use your cover letter to demonstrate to us that you can 'deliver' the aspects of the role and that you have what is needed to 'thrive'. These are the top two sections in the Success Profile. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.

We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

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