Incident Response Officer

Work Type: Ongoing - Full-time

Salary: $77,594 - $94,405

Grade: VPS 3

Occupation: Emergency management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 8210

About the role

This role is responsible for the effective management of incidents, accidents, hazardous spillages, and any emergencies that impact traffic flow across Melbourne's freeways and arterial roads.

Given the critical nature of these transport links and the high volume of traffic, even minor incidents can result in significant disruptions. The role requires proactive engagement and coordination with both internal and external stakeholders to resolve incidents safely, and efficiently.

This role places safety at the core of all activities.

To access the Position Description, please click here'.

Key Selection Criteria

To be successful as an Incident Response Officer, you will need strong critical thinking and problem-solving skills to interpret guidelines, resolve complex issues, and take decisive action. Where solutions are unclear, you will analyse available information, consult with others when required, and apply sound judgment to ensure effective decision-making.

Building and maintaining positive stakeholder relationships is key. You will respond promptly to client needs, provide clear updates on developments, and take ownership of resolving inquiries or issues. Strong interpersonal skills will enable you to understand stakeholder perspectives, tailor communication appropriately, and ensure service delivery meets expectations.

You will also demonstrate resilience and resourcefulness, adapting confidently to challenges and providing constructive feedback. By monitoring and mobilising resources effectively within guidelines, you'll help maintain service standards while managing demands. Your ability to communicate persuasively, using facts and evidence to support your position, will further strengthen outcomes in this role.

Position accountabilities

– Provide incident response services on freeways and arterial roads.

– Identify incidents which have the potential to cause serious traffic or safety issues.

– Provide regular status information to the Traffic Operations Centre during incidents.

– Represent Department of Transport and Planning as the Traffic Commander when hand over is required on site from other agencies.

– Arrange for the provision of appropriate resources to manage the incident.

– Liaise with other agencies and resources to optimise outcomes and minimise community impacts for incidents.

– Ensure that any follow up actions are completed.

– Participates in internal briefings.

– In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities.

Qualifications and experience

– Driving Licence (without any restriction which preclude the incumbent from performing the inherent requirements of the position and which cannot be reasonably accommodated by the Department) (mandatory)

– Level 2 First Aid certificate. (desirable).

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department's goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the 'Apply' button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Thursday the 4th of September, 2025

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.

For further information about the role, please contact Steven Bevens, Team Leader Incident Response Services -Team 1 Network Operation at

Important Information:

If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.

Applications close Thursday 4 September 2025 at 11.59pm

Posted

21 August 2025