Assurance Analyst

Assurance Analyst

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: Ongoing, Full-time

Location: Hybrid
work arrangement with attendance at our Sydney McKell office required 2–3 days
per week

About
the opportunity

We're looking for a Project Assurance - focused
team member to join Portfolio, Management and Assurance (PMA) as our new
Assurance Analyst

In this role, you'll work as part of the Portfolio Assurance team to ensure
Department of Customer Service project delivery teams adhere to Assurance
policies and frameworks, as well as driving continuous improvement across one
of NSW Government's largest portfolios.

The purpose of the Assurance Analyst is to
manage the effective delivery of projects and programs across the portfolio, provide
recommendations to help projects get back on track, ensure projects adhere to
the Gateway Policy and manage knowledge sharing platforms to ensure they are
current and fit-for-purpose. 

This role is responsible for providing oversight across several critical
assurance activities, including, overseeing ongoing project assurance through
independent assurance reviews, periodic reporting on close out actions and
recommendations, reporting on all assurance activities, processes and impact,
analysis of trends and insights emerging from various policies and frameworks
and the identification and implementation of continuous improvement
initiatives.

This recruitment may be used to create a Talent Pool for similar future roles
(ongoing or temporary) that may arise over the next 18 months. 

About you

You are a confident communicator and advisor with demonstrated experience in project
delivery, governance and assurance. 

You have a strong project delivery background, with an understanding of project
governance and strong analytical skills to systematically evaluate a project's
health, viability, and alignment with objectives to make recommendations. You
will have strong interpersonal and communication skills including the ability
to present analysis, findings and assurance recommendations verbally or in a
written format.

Your responsibilities will
include

• Coordinate the management of the planning and scheduling of all
  assurance reviews activities to align with the requirements of each project
• Coordinate data capture for projects
  registration and monthly status reporting to ensure alignment within the
  frameworks established under organisational and divisional plans
• Participate and contribute on assurance
  reviews, including interviewing stakeholders, collecting information, reviewing
  documentation and drafting assurance reports to ensure quality outcomes
• Gather and prepare information resulting
  from assurance reviews for senior Executives to present the data and support
  informed decision-making
• Coordinate the monthly billing process including
  interagency recharges, to organise the review of cost chargeback
• Report and escalate the overdue reviews
  recommendations to the senior Executive to ensure recommendations are
  implemented in a timely manner
• Liaise with key agency stakeholders to
  ensure project information and reporting is updated on a regular basis

About us

The Department of Customer Service
is transforming the way NSW Government agencies interact with customers. We are
passionate about putting the customer at the centre of everything we do and
adopting innovative technologies to make government work better.   

The Department of
Customer Service is a regulator and service provider, focusing on delivering
first-class customer service, digital transformation, and regulatory reform to create better outcomes
for the people of NSW.   

This role is an
exciting opportunity to work within our Portfolio Management and Assurance (PMA)
team within the Policy, Strategy and Governance division. PMA is a centralised
Portfolio Management Office that manages and supports the investment portfolio
and investment lifecycle for DCS. This means we: 

• Manage the DCS portfolio of projects
  across several partner agencies, worth billions of dollars 
• Guide and support projects and programs
  from idea stage through to close out and benefits realisation, helping to
  deliver them in a best practice way and achieve their intended outcomes
  and benefits 

Our mission is to
become a trusted customer centric service provider, enabling agencies to
deliver personalised digital experiences to NSW and this vacancy will provide a
pivotal role in achieving this. 

How to apply

Attach
an up-to-date resume and a brief cover letter outlining how your skills and
experience align to the role. 

 Please note further assessments will be required as part of this recruitment process

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please
contact Meg Rapley via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Friday 19 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process