Tenant Participation Officer

Division: Homes NSW

Location:
Wollongong, NSW, AU, 2500 Coniston, NSW, AU, 2500

Req ID: 77926

Assistant Tenant Participation Officer

Vacancies available at our Coniston Office, Wollongong

Full-Time Ongoing Role

Clerk Grade 5/6 - $99,938 - $110,271 plus superannuation and leave loading

Your role

Being a part of a dynamic team, this role will coordinate the development and delivery of tenant engagement initiatives to support and enhance community wellbeing.

The responsibilities of this role will include, but will not be limited to:

• Coordinating and assisting in the development of community-based projects and activities to facilitate increased participation of residents in community capacity building and neighbourhood activities
• Managing key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities
• Contributing to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities
• Organising and contributing to community meetings and workshops
• Networking with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups
• Developing and implementing a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community

What we're looking for

To be successful in this position, the ideal candidate will have:

• Relevant qualifications as well as 2-3 years' experience in tenant participation, community development, or community services
• Exceptional written and verbal communication skills
• Ability to work under tight deadlines with competing priorities
• Ability to work in adherence to legislation and governing compliance requirements
• Familiarity with working with people of diverse backgrounds and life experiences
• An empathetic and results driven nature
• Driving licence

For more information about this role, please

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1 – In 500 words or less, please tell us about a time you have worked with multiple community stakeholders. How did you develop rapport and what was the most challenging part?

• Targeted Question 2 – In 500 words or less, please tell us about a program, project or strategy you were a part of. What was this and what was your role throughout?

Applications close Tuesday 30th September 2025 at 11:59pm

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Francis Brazil on or at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jess Tan on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.