Product Solution Specialist

Description
ABOUT US
Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're
Already on it
That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at
Global Payments we
deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit,
Sentral
, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of
Passion, Care, Accountability, Excellence and Ingenuity
.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -
Reconciliation and Gender Equity
.

Sentral
is a trusted cloud-based software provider managing school administration, student data and parent engagement for over 3,000 schools across Australia. From staff to teachers and parents, our platform removes the administrative burden to enable school communities to focus on student outcomes.

About The Role
We're looking for an experienced and customer-focused
Business Analyst
to join our team and help deliver tailored software solutions for our customers. This multi-dimensional role works closely with a dedicated development team and Sentral Product Owners to transform bespoke client requests into smart, scalable outcomes that align with our broader product vision.

As a Business Analyst, you'll own the product backlog and lead the definition of user stories and requirements, working closely with both internal and external stakeholders. You'll drive iterative delivery, customer validation, and prioritisation, playing a vital role in ensuring development aligns with both user needs and product strategy.

Key Responsibilities:

• Gather and document customer needs using techniques like user journey mapping, emotional mapping, process diagrams, and prototyping
• Work with Product Owners to ensure requests align with Sentral's product vision
• Break down needs into epics and user stories with clear acceptance criteria
• Lead prioritisation and elaboration sessions with customers
• Validate solutions with customers throughout the development process
• Report on estimates, progress, and risks to customers and stakeholders
• Facilitate Scrum ceremonies and support acceptance testing
• Train internal stakeholders and produce release notes
• Champion continuous improvement in everything you do

SALARY
The for this role is $120, 000 – 130, 000 per annum + superannuation.

About You
We're looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.

You're a collaborative and customer-focused
Product Owner
or
Business Analyst
who builds strong, trusted relationships with key stakeholders. You enjoy working with others, however are equally confident working independently. You thrive in agile, fast-moving environments where your voice is heard, and your work directly contributes to meaningful outcomes.

You will bring:

• 3+ years' experience as a Business Analyst or Product Owner in an agile (preferably Scrum) environment
• Proven success delivering SaaS products for a software vendor
• Excellent stakeholder engagement and communication skills, both technical and non-technical
• A proactive, self-motivated mindset with the ability to work independently and collaboratively
• An inquisitive nature and a problem-solving approach

Please note that you must have
:

• Full work rights in Australia
• Ability to obtain a Working with Children Check
• Ability to obtain an Australian Federal Police Check

Our Benefits
Join a leading global technology brand that offers benefits you'll actually value, including:

• Flexible work arrangements that support your unique needs.
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.
• Women in Digital membership, granting you access to a host of member industry events and resources.
• Additional birthday, community giving, wellness and study leave.
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
• A jam-packed calendar of cultural celebrations and social activities.
• Global career and professional development opportunities.
• Salary sacrifice and an Employee Stock Purchase Plan.

READY TO APPLY
Want to join a team that places the needs of our people, clients and community at the heart of everything they do?
APPLY NOW
by submitting your CV.

Please note you will be redirected to a Global Payments careers page to submit your application.

We respectfully ask that no recruitment agencies contact us regarding this position.