Call Center Customer Service Representative

Our Client

Our client is a prominent government agency with a strong presence across New South Wales, committed to delivering critical public services and enhancing community wellbeing. With thousands of employees operating state-wide, this department plays a central role in citizen support and engagement. Known for its inclusive workplace culture, commitment to public value, and diverse range of ongoing digital and social service transformation projects, it provides a dynamic and purpose-driven environment for professionals passionate about community impact.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn't always align with a pay cycle — and we're here to help when it matters most. Well, ask people around you if they're already a Charter Diligence Contractor — chances are, they're already benefiting from the support we provide.

About the Role

This temporary position is ideal for a professional with contact centre or customer service experience looking to make a difference in a public sector environment. As a Customer Contact Team Operator, you'll be the first point of contact for members of the public, handling inbound calls, resolving enquiries, and delivering consistent, empathetic service. The role supports a high-performing, fast-paced contact centre team and offers hybrid work flexibility following an initial in-office training period.

Customer Contact Operators – $34–$41/hr + super

Location:
Hybrid – Sydney CBD (initial 1–2 weeks in-office for onboarding, then remote)

Start Date:
ASAP

Duration:
3 months

Hours:
35 hours/week (7 hours/day)

Key Responsibilities

• Respond to incoming calls and enquiries with professionalism and empathy
• Provide accurate and timely information to the public across a range of services
• Navigate internal systems to document interactions and resolve issues
• Escalate complex or unresolved matters to senior staff when necessary
• Maintain confidentiality and handle sensitive information with discretion
• Participate in training sessions and team briefings as required
• Collaborate with colleagues and supervisors to support workflow efficiency
• Meet service delivery targets, quality standards, and KPIs

About You

• Proven experience in a contact centre or high-volume customer service role
• Strong verbal communication and active listening skills
• Ability to manage emotionally sensitive conversations with empathy
• Tech-savvy with confidence using multiple systems simultaneously
• Able to quickly grasp and relay complex information accurately
• Reliable, punctual, and adaptable in a team-oriented environment
• Strong attention to detail and time management abilities
• Must possess a current National Criminal Record Check (or be willing to obtain)
• Australian Citizen, Permanent Resident, or long-term visa holder with full working rights – sponsorship is not available
• As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don't hesitate to contact our team—we're here to help

Application Process

Important:
Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at

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Sydney), Melbourne), Brisbane), or Perth)
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Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.