Service Engineer

Job Title: Service Engineer
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Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:
We are seeking a talented and motivated Service Engineer to join our dynamic team.

Key Responsibilities:
On-site servicing & maintenance:

• Perform installation, commissioning, servicing, and maintenance of peristaltic pumps, ensuring optimal performance.
• Diagnose and repair electrical, mechanical, and operational issues with pumps on customer sites in both biopharm and industrial environments.
• Troubleshoot and resolve problems related to pump systems, including issues with vfds, electronics, and electrical components.

Repair & warranty claim processing:

• Handle repair tasks in the service centre and on-site, managing warranty claims in accordance with company policies and guidelines.
• Coordinate with the service team and customers to facilitate the timely and efficient repair or replacement of faulty equipment under warranty.

Proactive maintenance proposal:

• Identify opportunities for customers to benefit from ongoing maintenance contracts.
• Propose tailored maintenance contracts to customers with sales team, ensuring long-term customer relationships and consistent pump performance.

Safety & compliance:

• Adhere to safety protocols and maintain a safety-conscious mindset at all times, both on-site and in the service centre.
• Ensure that all work complies with industry standards, regulations, and company procedures.

Technical expertise:

• Provide technical advice and support to customers, resolving queries related to pump systems and operational issues.
• Assist with troubleshooting and repairs involving electrical components, vfds, and control systems (e.g., profibus, rs485, etc.).

Documentation & reporting:

• Maintain detailed service records, reports, and documentation for all on-site visits, repairs, and maintenance activities.
• Provide customers with post-service reports, including maintenance recommendations, repair summaries, and technical guidance.

Customer support & relationship management:

• Build and maintain strong customer relationships by delivering exceptional service and offering timely solutions.
• Communicate effectively with customers to understand their requirements and provide service support as needed.

Skills/Experience:
Experience:

• Proven experience (3+ years) in servicing, repairing, and maintaining peristaltic pumps, ideally in Biopharm and/or Industrial environments.
• Hands-on experience with peristaltic pump systems, including diagnostics, troubleshooting, and repair.
• Strong understanding of electrical systems, electronics, and VFD (Variable Frequency Drive) control systems.

Technical Skills:

• Proficiency in using diagnostic tools and service equipment.
• Familiarity with industrial communication protocols such as Profibus, RS485, and other similar systems is a plus.
• Solid understanding of mechanical systems, pumps, valves, and fluid handling equipment.

Safety Awareness:

• Strong commitment to safety and ability to follow established safety guidelines and best practices.
• Understanding of safety standards and regulations related to both Biopharm and Industrial environments.

Soft Skills:

• Strong problem-solving skills and ability to work independently.
• Excellent communication skills to interact with customers and internal teams.
• Ability to manage time efficiently, prioritize tasks, and handle multiple service requests.

Travel Requirements:

• Willingness to travel to customer sites for on-site servicing, commissioning, and maintenance.

Preferred:

• Knowledge of Office365, Presentation skill, PLC programming and control systems is a bonus.
• Experience working in regulated Biopharmaceutical environments is an advantage.

Personal Attributes:

• Self-motivated, with the ability to work independently and in a team.
• Customer-oriented with a strong focus on quality service.
• Strong attention to detail and high levels of accuracy.
• Flexible and adaptable to varying work environments and challenges.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days' paid volunteering leave
• Life assurance
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at .

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.