Senior Licence Entitlement Officer

We are seeking a skilled and motivated Senior Licensing Entitlement Officer to join our team on a temporary basis. In this role, you will be responsible for conducting investigations into the entitlement of applicants and licensees, ensuring compliance with licensing standards and regulations. You will monitor safety event notifications and determine appropriate licensing actions, which may include suspension, cancellation, or disciplinary action. Your expertise will be relied upon to provide high-level advice on licensing matters, contributing to the integrity and safety of the licensing framework.

This position is based in Brisbane but flexible work arrangements can be considered upon application, including working from home and working remotely at a Regional QBCC office (subject to availability).

PLEASE NOTE: The QBCC Brisbane office will be relocating from West End to the Brisbane CBD at the end of 2025.

About QBCC
QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state. QBCC's regulatory purpose is to reduce risk in the building and construction industry, offer protection from harm, and encourage innovative industry responses to current and emerging challenges .

About The Role

• Representing QBCC in court or tribunal proceedings.
• Obtaining evidence in the form of statements and documents including from third parties.
• Preparing reports regarding investigations and recommendations regarding action to be taken.
• Assist in the development, implementation and review of policies, procedures and systems.
• Assessing and prioritising complaints and referrals.
• Monitoring compliance with licence conditions and other requirements the Commission may have of a licensee.
• Oversee the preparation of cases prior to initiating action on a licence, disciplinary proceedings, and managing cases to ensure appropriate outcomes are achieved.

• Provide authoritative advice concerning licensing standards within the Queensland Building and Construction Commission Act 1991 and other legislation administered by QBCC, including:

• Reviewing cases referred, analysing the situation, preparing briefs for senior management, and recommending action to be taken.

• Providing advice to other QBCC staff engaged in activities in respect to licensee's continued entitlement to a licence.
• Provide exceptional customer service to all staff of the Commission and external customers.

About You

• Investigate breaches of legislation and take appropriate action, including job site operations and investigations.
• Contribute to the team to achieve outcomes and effective work relationships.
• Manage cases using research, decision-making, planning and reporting writing skills.
• Use communication and problem-solving techniques to achieve innovation and deliver and promote quality customer service.

Why join QBCC?

• Generous 12.75% superannuation contribution with the option to salary sacrifice
• Opportunities for career development, training and mentoring
• A friendly, collaborative and supportive workplace culture
• Fitness Passport

Referee checks-
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.

How To Apply (via Smart Jobs Only)
Please submit a current resume and a cover letter (maximum 2 pages) outlining how your skills, knowledge and experience compliment the Candidate Attributes.

Occupational group
Building Services