ServiceNow HRSD Senior Consultant

3 days ago

Canberra n Capital Territory, Australia Hatchit Studios Full time $100,000 - $140,000 per year

2 * ServiceNow HRSD Senior Consultants


Location:
Canberra (Hybrid – Onsite at client offices, WFH by approval)


Contract Duration:
1 x 12 months | 1 x 7 months (with 3 × 7-month extension options)


Industry:
Federal Government ICT Projects


Security Requirement:
Baseline Security Clearance + Pre-Employment Integrity Check

Join Hatchit Studios – A Leading ServiceNow Partner

Hatchit Studios is seeking
two experienced ServiceNow HR Service Delivery (HRSD) Senior Consultants
to support a major federal government program. These roles will strengthen the employee technology services branch by delivering HRSD platform maintenance, upgrades, backlog enhancements, and cyber security uplift.

Key Responsibilities

  • Manage and maintain the client's
    HRSD platform
    , including incident resolution, backlog delivery, and security patching.
  • Deliver
    annual HRSD instance upgrades
    , assessing new features and implementing enhancements.
  • Create
    Business Test Automation
    and ensure robust test practices.
  • Apply and embed
    cyber security requirements
    (including remediation of pen test outcomes).
  • Leverage
    Performance Analytics
    for reporting and insights.
  • Prepare and maintain technical and functional documentation.
  • Collaborate within an
    agile, multi-vendor environment
    using DevOps/TFS tools.
  • Provide
    knowledge transfer and mentoring
    to uplift internal technical team capability.

Skills & Experience Required

  • Strong technical expertise in
    ServiceNow HR Service Delivery (HRSD)
    .
  • Proven experience delivering
    annual HRSD upgrades
    and embedding new functionality.
  • Hands-on knowledge of
    Performance Analytics, Virtual Agent, Predictive Intelligence, Manager Hub, and Now Assist for HRSD
    .
  • Demonstrated capability in
    Business Test Automation
    .
  • Familiarity with
    cyber security uplift and remediation activities
    .
  • Agile team delivery experience with
    DevOps/TFS collaborative tools
    .
  • Excellent communication, stakeholder engagement, and documentation skills.
  • Must be
    Canberra-based
    with
    Baseline clearance
    (or ability to obtain).

Why Join Us?

  • Be part of a
    high-impact federal government program
    enhancing employee technology services.
  • Work with a
    ServiceNow Partner
    recognised for deep expertise across the platform.
  • Competitive daily rates.
  • Opportunity to
    extend long-term
    (up to 28 months).
  • Collaborative, supportive environment with a focus on
    knowledge sharing and capability uplift
    .

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