ServiceNow HRSD Senior Consultant
2 days ago
2 * ServiceNow HRSD Senior Consultants
Location:
Canberra (Hybrid – Onsite at client offices, WFH by approval)
Contract Duration:
1 x 12 months | 1 x 7 months (with 3 × 7-month extension options)
Industry:
Federal Government ICT Projects
Security Requirement:
Baseline Security Clearance + Pre-Employment Integrity Check
Join Hatchit Studios – A Leading ServiceNow Partner
Hatchit Studios is seeking
two experienced ServiceNow HR Service Delivery (HRSD) Senior Consultants
to support a major federal government program. These roles will strengthen the employee technology services branch by delivering HRSD platform maintenance, upgrades, backlog enhancements, and cyber security uplift.
Key Responsibilities
- Manage and maintain the client's
HRSD platform
, including incident resolution, backlog delivery, and security patching. - Deliver
annual HRSD instance upgrades
, assessing new features and implementing enhancements. - Create
Business Test Automation
and ensure robust test practices. - Apply and embed
cyber security requirements
(including remediation of pen test outcomes). - Leverage
Performance Analytics
for reporting and insights. - Prepare and maintain technical and functional documentation.
- Collaborate within an
agile, multi-vendor environment
using DevOps/TFS tools. - Provide
knowledge transfer and mentoring
to uplift internal technical team capability.
Skills & Experience Required
- Strong technical expertise in
ServiceNow HR Service Delivery (HRSD)
. - Proven experience delivering
annual HRSD upgrades
and embedding new functionality. - Hands-on knowledge of
Performance Analytics, Virtual Agent, Predictive Intelligence, Manager Hub, and Now Assist for HRSD
. - Demonstrated capability in
Business Test Automation
. - Familiarity with
cyber security uplift and remediation activities
. - Agile team delivery experience with
DevOps/TFS collaborative tools
. - Excellent communication, stakeholder engagement, and documentation skills.
- Must be
Canberra-based
with
Baseline clearance
(or ability to obtain).
Why Join Us?
- Be part of a
high-impact federal government program
enhancing employee technology services. - Work with a
ServiceNow Partner
recognised for deep expertise across the platform. - Competitive daily rates.
- Opportunity to
extend long-term
(up to 28 months). - Collaborative, supportive environment with a focus on
knowledge sharing and capability uplift
.
-
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