Medical Secretary

Permanent Part-Time | 24.5 hours per week | Richmond VIC

Above Award Wages + Negotiable Car Parking | Join a Leading Specialist Surgical Clinic

Melbourne Hand Surgery is seeking an experienced and motivated Medical Administrator / Secretary to join our innovative private clinic in Richmond. This is a permanent part-time role rostered across Monday, Tuesday and Thursday (24.5 hours per week).

We are a forward-thinking specialist surgical practice providing world-class care in hand surgery, plastic surgery, and infant ear molding, with on-site hand therapy services.

Protocol-driven and technology-supported work flow

Negotiable car parking as part of your package

Work alongside a supportive, passionate team

See a wide variety of people – from newborn infants to elderly patients

Enjoy working in a purpose-built, patient-focused environment

You will provide high-quality reception and secretarial support to Dr Jill Tomlinson, Specialist Hand and Plastic Surgeon. Your role is critical to ensuring a smooth, compassionate experience for every patient - and supporting our clinical team in delivering exceptional care. We value team members who show up - on time, every time - and contribute consistently.

Rostered hours:

• Monday: 9:00am – 5:00pm
• Tuesday: 8:30am – 6:00pm
• Thursday: 8:30am – 5:00pm

• Manage patient appointments and theatre scheduling
• Provide administrative and personal assistant support to Dr Tomlinson
• Handle incoming calls, emails and voicemails with professionalism
• Prepare and send medical correspondence using Genie software
• Greet and liaise with patients and families with empathy
• Manage billing, receipting and financial consent processes
• Maintain medical supplies, clerical stock, and IT systems
• Uphold confidentiality and quality standards in all aspects of work

• Reliable and punctual attendance
• Strong communication and interpersonal skills
• Excellent organisation and time management
• Ability to work independently and as part of a small team
• Proficiency with medical software (Genie, HotDoc and Medical Billing experience not required)
• A proactive, problem-solving attitude

If you're ready to make a real difference in a dynamic and rewarding medical environment, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining your suitability.