Credit Officer and Payroll Support

Good people. Good work. Great opportunities.
McCullough Robertson is a commercially focused firm, working with high-calibre national and international clients. We work on big matters in small teams, approaching each day with dedication and professionalism.

We provide exceptional opportunities for our employees to perform, grow and succeed, through extensive training and career development. Our teams work together and support one another to achieve individual, team and firm-wide goals.

Backed by a national team of over 400 staff located in Brisbane and Sydney, McCullough Robertson is a big firm, without the attitude.

The Role
We are looking for a unique individual who has experience as a Credit Officer and Payroll Support to join our team on a full-time basis. The responsibility of this role is to ensure high quality service is offered to clients (internally and externally), which is determined by accurate record keeping, close liaison with internal clients, stakeholder management, adherence to the established policies and procedures of the firm and by maintaining a high standard of customer service.

Duties will include but not be limited to:

• Liaising with clients or staff when insufficient information has been supplied to correctly receipt payments;
• Note remittance advice of invoice or matter number allocations;
• Collections and dispute resolution;
• Sending copies of tax invoices;
• General correspondence (letters of demand, acknowledgment of debt, etc.);
• Initiating trust transfers and write-offs;
• Sending out client account statements;
• Cash receipting;
• Uploading invoices into e-billing portals;
• Act as the main point of contact between staff and the external payroll provider, ensuring all payroll-related queries are managed efficiently;
• Liaise with the payroll provider to process payroll requests, changes, and updates accurately and on time;
• Work closely with the HR team to resolve payroll queries and ensure employee information is kept up to date;
• Partner with both HR and Finance to manage end-to-end payroll processes, including onboarding new starters, processing terminations, updating employee details, and coordinating fortnightly pay cycles.

Experience
The successful candidate will have strong previous experience in collections and payroll support, preferably in a law firm or other professional services environment.

Benefits
At McCullough Robertson, we encourage a balanced work environment. Our teams enjoy having the opportunity to work in a supportive environment while having fun and achieving results.

We offer the following benefits for our employees:

• Dedicated Diversity committee with an innovative program focusing on all areas of diversity and inclusion;
• Attractive further education program and supportive learning and development opportunities throughout your whole career;
• Mentoring and sponsorship opportunities as well as coaching and leadership support;
• Holistic Health and Wellbeing program including subsidised gym membership and active social and sporting committees; and
• Inhouse barista and end-of-trip facilities.

Inclusion and Diversity
We are a leader in diversity and inclusion and are committed to creating an environment where our employees want to come to work.

Our commitment is to create an accessible and informed workplace, where we can collectively make a difference for everyone, including people with disability, to gain equal opportunities and grow their career at McR. This is our commitment to diversity and inclusion and how we bring to life our McR values.

An award-winning law firm, we have received the prestigious Employer of Choice for Gender Equality citation for the tenth consecutive year and have recently been awarded by Lawyers Weekly – Diversity Law Firm of the Year.

To apply for this position, please click on the "Apply for Job" button, and submit your application on-line. Alternatively, please contact Sophie Sims on for a confidential discussion.

We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.