Application Specialist, Technology Operations

Job Description
About us
Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.

We are purpose-built for our clients' most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T's journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it's possible to be.

Role Overview
You will provide expert, user-focused support across a portfolio of legal and business applications that enable collaboration and operational excellence at G+T.

In this Sydney-based role, you'll work across a diverse portfolio of core business and legal applications that enable collaboration, efficiency, and exceptional legal service delivery. Whether you're resolving technical incidents, supporting system integrations, or driving improvements across enterprise platforms, you'll play a key role in supporting the firm's digital ecosystem.

Key Responsibilities

• Provide Level 2–3 support for core legal and business applications including NetDocuments, Intapp, Elite 3E, Bundledocs, DocuSign and OfficeSpace.
• Support integration across Microsoft 365, SharePoint, SuccessFactors, UiPath, Power Platform, Nintex and related systems.
• Diagnose, resolve and document application issues in line with SLAs and ITIL practices.
• Maintain and improve documentation, configurations and knowledge articles.
• Assist with application upgrades, testing, patching and user training.
• Collaborate with Technology Operations, Infrastructure and Security teams on issue resolution.
• Contribute to automation, integration and service improvement projects.
• Ensure compliance with security, privacy and risk frameworks.
• Write SQL queries and support data analysis, validation and recovery.
• Participate in change, release and disaster recovery planning.

What You'll Bring
You are a logical problem-solver who thrives in user-facing roles. You combine strong technical knowledge with a focus on client experience, and you're comfortable working on both routine support and novel challenges.

You enjoy the detail of troubleshooting and system integration and value accountability, reliability and service excellence.

• Strong troubleshooting skills across Windows, Microsoft 365, COTS and cloud-based applications.
• Experience supporting SaaS platforms and legal business systems in a professional services environment.
• Familiarity with Elite 3E, NetDocuments, Intapp and related platforms is advantageous.
• Skilled in application monitoring, patching, performance optimisation and system integration (APIs).
• Working knowledge of ITIL principles and ITSM tools such as Ivanti, ServiceNow or BMC Remedy.
• Proficient in SQL and data analysis with attention to accuracy and documentation.
• Collaborative, adaptable and proactive approach with strong communication skills.
• Holds a relevant degree or equivalent experience; certifications in Microsoft, ITIL or application platforms are desirable.

What We Offer

• A supportive and flexible work environment.
• Top of market remuneration and a range of benefits including 26 weeks paid parental leave, additional annual leave, subsidised café and gym membership, end of trip facilities, exclusive retail discounts, social events and much more, which you can view here:
• Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

Additional Information
Please submit your interest via our career's website with a resume.

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.

Additional Information
Please submit your interest via our career's website with a resume.

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.