Duty Manager

2 weeks ago

Melbourne, Victoria, Australia Brady Hotels Pty Ltd Full time $60,000 - $80,000 per year

Duty Manager

Brady Hotels Pty Ltd

About Us

Brady Hotels is a locally owned boutique hotel group with four properties in Melbourne's CBD - Central Melbourne, Jones Lane, Flinders Lane, and Hardware Lane. We offer stylish hotel rooms, studio, one- and two-bedroom apartments that serve as the perfect base to explore everything Melbourne has to offer.

At Brady Hotels, we invite our guests to be immersed - well-rested, inspired, and connected to the vibrant culture of the city.

About the role – Duty Manager

We are looking for a team member that can WOW our guests as their priority, with a motivation to deliver the best service, a bubbly personality and excellent communication skills, which sets you apart from the rest.

Daily responsibilities will include:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Be the first point of contact for guests and visitors
  • Provide guests and visitors with local knowledge from your vast array of knowledge regarding the neighbourhood attractions and amenities
  • Responsible for a wide variety of front office tasks, which will ensure that every day is different, including taking reservations and maintaining guest accounts.
  • Resolve escalated guest concerns with service recovery strategies.
  • Act as a first responder in emergencies and supports security procedures.
  • Support training and development of Guest Services Agents.

To be successful in this role you will need:

  • Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
  • The ability to work under pressure and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
  • A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
  • Flexibility to work day, night, weekend and public holiday shifts
  • Relevant experience within a service industry such as customer service or restaurant environments is highly regarded.
  • Full working rights to work in Australia

What we offer:

  • We'll reward all your hard work with great salary benefits, including great room discounts and excellent training.
  • A truly supportive work environment with a focus on providing internal growth opportunities for all employees.
  • The ability to contribute ideas on the hotel operation, working in an independent but professional hotel environment.

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