Duty Manager
2 weeks ago
Duty Manager
Brady Hotels Pty Ltd
About Us
Brady Hotels is a locally owned boutique hotel group with four properties in Melbourne's CBD - Central Melbourne, Jones Lane, Flinders Lane, and Hardware Lane. We offer stylish hotel rooms, studio, one- and two-bedroom apartments that serve as the perfect base to explore everything Melbourne has to offer.
At Brady Hotels, we invite our guests to be immersed - well-rested, inspired, and connected to the vibrant culture of the city.
About the role – Duty Manager
We are looking for a team member that can WOW our guests as their priority, with a motivation to deliver the best service, a bubbly personality and excellent communication skills, which sets you apart from the rest.
Daily responsibilities will include:
- Deliver service excellence, from check in to check out and everywhere in between
- Be the first point of contact for guests and visitors
- Provide guests and visitors with local knowledge from your vast array of knowledge regarding the neighbourhood attractions and amenities
- Responsible for a wide variety of front office tasks, which will ensure that every day is different, including taking reservations and maintaining guest accounts.
- Resolve escalated guest concerns with service recovery strategies.
- Act as a first responder in emergencies and supports security procedures.
- Support training and development of Guest Services Agents.
To be successful in this role you will need:
- Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
- The ability to work under pressure and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
- Flexibility to work day, night, weekend and public holiday shifts
- Relevant experience within a service industry such as customer service or restaurant environments is highly regarded.
- Full working rights to work in Australia
What we offer:
- We'll reward all your hard work with great salary benefits, including great room discounts and excellent training.
- A truly supportive work environment with a focus on providing internal growth opportunities for all employees.
- The ability to contribute ideas on the hotel operation, working in an independent but professional hotel environment.
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