Duty Manager

3 hours ago

Melbourne, Victoria, Australia 38bb568f-7502-42ef-8de8-c8311848ff81 Full time $60,000 - $90,000 per year

Location: Melbourne CBD

Full-time | Immediate Start Available

Front Office Operations in a Boutique Heritage Hotel

About Us

Treasury on Collins is a highly regarded boutique hotel in Melbourne CBD, known for its personalised service and exceptional guest experience. We take pride in creating a warm and welcoming atmosphere, ensuring every guest enjoys a tailored and memorable stay.

We are looking for an experienced Duty Manager who thrives in a high-end, boutique hotel environment and is passionate about providing outstanding guest service in front office and F&B operations.

The Role

As Duty Manager, you will be responsible for the day-to-day operation of the front desk, ensuring a smooth and welcoming experience for guests. You will play a key role in guest relations, staff supervision, and maintaining service excellence while assisting with reservations, check-ins, F&B and overall hotel operations.

This role is full-time and operates on a stable roster with no overnight shifts. Ability to work a stable roster with some flexibility, including early mornings, evenings and public holidays.

Key Responsibilities:

  • Handle guest relations, resolving inquiries, special requests, and complaints.
  • Oversee daily check-ins and check-outs with attention to detail.
  • Action reservations and room allocations to optimise occupancy.
  • Assist F&B operations with breakfast buffet and evening wine bar.
  • Liaise regularly with housekeeping and maintenance to uphold hotel standards.
  • Manage billing and financial transactions with accuracy.
  • Ensure front office procedures are followed to maintain high service standards.

About You

We are looking for a dedicated hospitality professional with:

  • 3+ years of hotel front office or duty manager experience.
  • Strong knowledge of hotel reservation systems (RMS Cloud, Opera, Protel, etc.). RMS preferable.
  • A passion for guest service and creating memorable stays.
  • Excellent communication, problem-solving and leadership skills.
  • Strong organisational abilities and attention to detail.
  • Flexibility to occasionally cover other shifts (no overnights) and some public holidays.

What's in It for You?

  • A boutique hotel environment where you can make a real impact.
  • Stable roster – Enjoy work-life balance with no overnight shifts.
  • Career growth opportunities within a premium hospitality setting.
  • Work with a supportive and professional team.
  • A chance to develop your skills in a high-end hotel environment.

How to Apply

If you are a hospitality professional with front office or duty manager experience, we would love to hear from you.

Apply now via SEEK with your resume and cover letter, outlining why you're the perfect fit for this role.

Join our team and be part of something special.

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