Customer Service Administrator
3 days ago
About Us
Second Homes is a building company specialising in traditional-style homes designed for backyards. We are a growing, close-knit team based in Melbourne's Northern Suburbs, committed to delivering high-quality builds with a personal touch.
The Role
We are seeking a motivated and professional Customer Service Administrator / Receptionist who can also assist in managing our social media platforms. This is a full-time position where you'll play a key role in being the first point of contact for our clients and supporting our office operations. Experience within the building industry will be highly regarded.
Key Responsibilities
- Manage reception duties: Answer phones, and handle email enquiries.
- Provide customer service support, assisting clients throughout their building journey.
- Schedule appointments and maintain office calendars.
- Prepare and maintain client documentation.
- Draft and manage building contracts, ensuring accuracy and compliance.
- Support the preparation and submission of building permits and related documentation.
- Assist with social media content creation and posting across platforms (Facebook, Instagram, etc.).
- Support the wider team with administrative tasks as required.
About You
- Previous experience in a receptionist, CSA, or administrative role (experience with a builder is a strong advantage).
- Strong communication and interpersonal skills.
- Organised, detail-oriented, and able to multitask.
- Experience preparing contracts and/or building permit applications is highly desirable.
- Confident with social media management (Facebook, Instagram, LinkedIn).
- Proficient with Microsoft Office (Word, Excel, Outlook).
- Friendly and approachable, with a professional manner.
What We Offer
- A supportive, family-like team environment.
- Opportunities to learn and grow in a dynamic growing business.
- Convenient Northern Suburbs location.
If you are enthusiastic, organised, and want to join a growing company with a focus on quality and community, we'd love to hear from you.
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