Patient Experience Officer

Employment Type: Temporary Part Time, 20 Hours Per Week, until 04/10/2026
Location: Liverpool Hospital
Position Classification: Administration Officer Level 5
Remuneration: $ $39.26 per hour

Requisition ID: REQ577099
Application Close Date: 09/06/2025Interview Date Range: 11/06/ /06/2025Contact Details: Amanda Wheatley – *** | ***************

About the OpportunityAre you passionate about making a real difference in patient care? Join us as a Patient Experience Officer and become the welcoming face of our Emergency Department. In this dynamic role, you'll champion clear and compassionate communication between patients, carers, and clinical staff, ensuring every person feels heard, supported, and cared for. You'll lead initiatives to enhance the waiting room experience, mediate non-clinical concerns, and help shape a culture of empathy and excellence. If you're driven to improve services for diverse communities and thrive in a fast-paced environment where your impact is immediate and meaningful, we want to hear from you.

What You'll be Doing
The role of the Patient Experience Officer will be one that is customer focused and passionate about delivering a great customer experience every day. This position is responsible for enhancing effective patient and carer communication, particularly between the patient, carer and clinical staff.

The focus of the role is improving the experience for patients located in the waiting room of the Emergency Department. The role will oversee the coordination of patient and carer communication in the emergency department waiting room.

Where You'll Be Working
Liverpool Hospital, founded in 1813, is the major health service for south-western Sydney, providing services to the local government area of Liverpool City Council as well as district services to residents and visitors in the area. It also provides a range of state-wide services in areas such as critical care and trauma, neonatal intensive care and brain injury rehabilitation.

The Hospital provides a health service of international standing, with 23 operating theatres, capacity for 877 beds, diagnostic and imaging services, emergency and trauma care, maternity, paediatric, cancer care, mental health, ambulatory care, allied health and medical and surgical services from birth to aged care.

Liverpool Hospital is currently undergoing a major redevelopment. The $790 million Liverpool Health and Academic Precinct (LHAP) project will provide enhanced facilities and an increased capacity to meet future significant population growth for South Western Sydney.

Liverpool Hospital is a principal referral and teaching Hospital of the UNSW Sydney and the Western Sydney University and also welcome students from over 20 universities and colleges.

Located in the heart of Liverpool City, the hospital is close to public transport, shopping centres and eateries.

How to ApplyTo be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.

1. Demonstrated customer-focused service delivery skills with an understanding of patient experience in a clinical setting.
2. Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff with sound negotiation skills.
3. Ability to work as part of a team with a demonstrated ability to work independently with minimal supervision.
4. Computer literacy and demonstrated resilience, flexibility and initiative skills.

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Additional Information

Salary Packaging South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & FitnessSouth Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of � Aboriginal and/or Torres Strait Islander � background, people with a disability and people from the LGBTQI community to apply.

SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.

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