Patient and Family Experience Officer

3 weeks ago

Sydney, New South Wales, Australia NSW Health Full time
Patient and Family Experience Officer (Health Manager Level 3)

Join to apply for the Patient and Family Experience Officer (Health Manager Level 3) role at NSW Health

Patient and Family Experience Officer (Health Manager Level 3)

1 day ago Be among the first 25 applicants

Join to apply for the Patient and Family Experience Officer (Health Manager Level 3) role at NSW Health

Get AI-powered advice on this job and more exclusive features.

Employment Type: Permanent Full Time (38 hours per week)

Position Classification: Health Manager Level 3

Remuneration: $127,150 - $144,444 per annum + annual leave loading + Superannuation

Location: Concord Repatriation General Hospital

Requisition ID: REQ597098

Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our vision is excellence in health and healthcare for all

About The Role

Concord Repatriation General Hospital has a well-earned reputation for excellence in healthcare for over 70 years. Building on its proud heritage of caring for the Veteran community, the hospital now services the local communities of Concord, Strathfield, Burwood and beyond.

The Patient and Family Experience Officer is responsible for the effective coordination and management of patient and family feedback in accordance with organisational/SLHD/NSW Ministry of Health Policies and Procedures. The Patient and Family Experience Officer works with patients, families and all hospital departments to bring about the most effective healthcare treatment and positive hospital experience.

For more information, please view the Position Description

Ideal Candidate

  • Appropriate qualification and/or clinical background, and/or relevant management experience.
  • Demonstrated knowledge and experience in complaints management in a health care setting, including experience and skills in writing briefs and ministerial correspondence.
  • Demonstrated knowledge and skills in conflict resolution, mediation/counselling and advocacy.

Benefits and Perks
  • Accrued Day Off each month, paid Parental Leave & Annual Leave loading
  • Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus
  • Access to free courses, qualifications and coaching via Sydney Education
  • Access to confidential EAP counselling for staff and their families
  • Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.
  • The ability to use the Concord Hospital Staff Gym

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/

Sydney Local Health District is committed to implementing the Child Safe Standards.

For more information about SLHD please visit 'Working With Us'

To further connect with us, check us out on LinkedIn

For enquiries, please contact Zahid Ghous, Director Clinical Governance and Risk via email at Zahid.Ghous@health.nsw.gov.au

Join the team enriching health in millions of ways every day, apply now

Applications Close: 7 September 2025

For Applicant Support and Information, visit 'Applicant Information'Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeTemporary
Job function
  • Job functionHealth Care Provider
  • IndustriesHospitals and Health Care

Referrals increase your chances of interviewing at NSW Health by 2x

Get notified about new Health Officer jobs in Concord, New South Wales, Australia.

Culturally Safe Cancer Care Project Officer

St Leonards, New South Wales, Australia 1 week ago

Randwick, New South Wales, Australia 4 days ago

Blacktown, New South Wales, Australia 1 week ago

St Leonards, New South Wales, Australia 1 week ago

St Leonards, New South Wales, Australia 1 week ago

Patient and Family Experience Officer (Health Manager Level 3)

Sydney, New South Wales, Australia 2 days ago

Career Medical Officer - Drug & Alcohol GP Skills Boost Program

Surry Hills, New South Wales, Australia 1 week ago

Kogarah, New South Wales, Australia 1 day ago

Concord, New South Wales, Australia 4 days ago

Chatswood, New South Wales, Australia 1 week ago

Health Promotion Officer (Maternity Leave Cover)

Haymarket, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 3 weeks ago

Liverpool, New South Wales, Australia 2 weeks ago

Warwick Farm, New South Wales, Australia 17 hours ago

Sydney, New South Wales, Australia 3 days ago

North Parramatta, New South Wales, Australia 1 day ago

Patient Admissions Officer (Administrative Officer Level 2) - Women and Babies

Sydney, New South Wales, Australia 3 days ago

Windsor, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 10 hours ago

Clinic Administration Officer/Medical ScreenerAPS Level 6 - Policy Officer, Aged Care Policy SectionClinical Trial Research Officer (Health Manager Level 1)

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 4 weeks ago

St Leonards, New South Wales, Australia 2 weeks ago

Northern Beaches Community Mental Health Service (NBCMHS), Executive Officer

Brookvale, New South Wales, Australia 5 days ago

Sol Bellear AM Memorial Aboriginal Graduate Health Management Trainee (Administrative Officer Level 4)

Sydney, New South Wales, Australia 3 days ago

Peer Worker (Health Education Officer) - The Forensic Hospital - PFT

Sydney, New South Wales, Australia 3 days ago

Workplace Health, Safety & Injury Management Officer

Caringbah, New South Wales, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Patient And Family Experience Officer

    3 weeks ago

    Sydney, New South Wales, Australia NSW Health Full time

    Patient and Family Experience Officer (Health Manager Level 3) Join to apply for the Patient and Family Experience Officer (Health Manager Level 3) role at NSW Health Patient and Family Experience Officer (Health Manager Level 3) 1 day ago Be among the first 25 applicants Join to apply for the Patient and Family Experience Officer (Health Manager Level 3) ...

  • Chief Patient Experience Officer

    2 weeks ago

    Sydney, New South Wales, Australia beBeePatientExperience Part time $73,551 - $75,219

    Enhance Patient ExperienceWe are seeking a passionate and customer-focused individual to join our team as a Patient Experience Officer. This role is responsible for improving the journey of patients and families through the Emergency department, enhancing communication and experience.The successful candidate will possess excellent interpersonal skills, be...

  • Ambulance Transport Attendants And Patient

    2 weeks ago

    Sydney, New South Wales, Australia National Patient Transport Full time

    NPT is seeking FT, PT and Casual Qualified Ambulance Transport Attendants and Patient Transport Officers for our operations in:- Taren Point- St Marys- Central Coast region- Newcastle**Responsibilities**:- Primary care, monitoring and treatment of patients during transport;- Provision of clinical handovers for all inter-hospital and diagnostic related...

  • Patient Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeePatient Full time $63,000 - $89,500

    Excellent Patient Care Team MemberJob Description: We are seeking an exceptional individual to join our patient care team as a Patient Services Officer. This is an excellent opportunity for someone who wants to make a positive impact in the lives of patients and their families.Key Responsibilities: Deliver outstanding patient care by providing administrative...

  • Patient Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCare Full time $61,415 - $80,410

    Improve Patient ExperienceBring your passion for communication and customer care to the heart of public healthcare. As a key contact for patients, families, and staff, you will play a crucial role in enhancing the patient experience.This dynamic and people-focused role requires empathy and professionalism to guide patients and families through the hospital...

  • Enhance Patient Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeHealthcare Full time $57,606 - $59,058

    Job Opportunity: Enhance Patient Comfort and Well-beingWe are seeking a dedicated and caring Services Assistant to play a vital role in our healthcare team at a hospital. As a key member, you will provide essential services that enhance patient comfort and well-being.Key Responsibilities:* Prepare and deliver nutritious meals to clients* Maintain a clean and...

  • Patient Experience Champion

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCare Full time $100,000 - $120,000

    Senior Intake Coordinator Job DescriptionThe Senior Intake Coordinator plays a pivotal role in ensuring seamless patient experiences across our services, leading the intake team to provide empathetic and clinically sound support. Key responsibilities include conducting mental health assessments, building partnerships with patients and families, and fostering...

  • Patient Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientExperience Full time $64,000 - $68,000

    Job DescriptionThis is a challenging role that involves supporting patients throughout their journey with our organisation. The Client Experience Liaison will manage a variety of administrative and patient-facing tasks to ensure a seamless experience.The role plays a key part in appointment management, patient communication, and ensuring accurate...

  • Patient Bookings Officer

    2 weeks ago

    Sydney, New South Wales, Australia Genesiscare Full time

    At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Your life's best workWe have an exciting opportunity for a Patient Bookings Officer to join our GenesisCare team. The role will predominately be based at our head office in Alexandria,...

  • Office Patient Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Fresenius Medical Care Full time

    **General Administration**- Answer the switchboard in a courteous and professional manner.- Liaise with patients and their families in a compassionate manner.- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.- Responsible for petty cash dispersal and reconciliation.- Responsible for maintaining the...