Key Account Manager

Mercedes-Benz Vans

Be the change. Join our team.

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit.

At Mercedes-Benz Vans, we're a balance of passion, professionalism, and approachability. Our dynamic network across Australia and New Zealand has an established culture of support and collaboration, ensuring our service is exceptional and our customers' expectations are exceeded.

The opportunity

We're looking for a Key Account Manager to join our team and be the 'face' of Mercedes-Benz Vans to some of Australia's most recognizable organisations, collaborating across a stakeholder network to foster strong relationships and grow the business.

Our team is based in Mulgrave, Melbourne, and this hybrid role has great variety and flexibility, allowing a mix of working from our newly refurbished offices, home and onsite with our key account customers.

Key responsibilities:

• Successfully build and manage the relationship with our Key Account customers to ensure customer loyalty, and achieve / exceed annual volume and profitability targets
• Achieve customer satisfaction by meeting / exceeding expectations and maintaining quality long-term relationships with Key Account customers. Be seen to be a valuable and reliable business partner to Key Account customers
• Build and maintain strong relationships with customer service departments within the retailer network to ensure key account customers are supported when vehicles are delivered and in service.
• Grow the business through introducing Key Account customers to new options, new products and / or models or through identifying new opportunities within their existing fleet. Pursue other opportunities for growth via partnership initiatives, Service Plans, finance and fleet management, and roadside assistance programs
• Ensure the smooth running of all aspects of each Account including, but not limited to, specification, order planning, inventory management, parts support, technical support, product and technical training, general information liaison, responding to tenders or proposals, efficient and accurate invoicing and debtor maintenance
• Be the face of MBV and a key point of contact for all aspects of our Key Account customers' needs
• Work closely with After-Sales, Sales Engineering, MBV dealerships and other key external suppliers (e.g. bodybuilders) and vendors (components, paint, livery) to ensure successful outcomes.
• Support retailer network to retain existing fleet customers and win new fleet business.
• Manage the Body Builder Due Diligence process with close liaison with internal and retailer stakeholders.

Who we are looking for

We are looking for a candidate with strong business development focus with experience in driving and winning new business. An important measure of success will be a commitment to deliver on our promises and be passionate about exceeding customer expectations. The right person for this role will have the ability to use the analysis of data and trends affecting ours and our customers' industries and communicate impacts, benefits and solutions. As the key point of contact for the Key Account customers, you will have the confidence to present to and engage and negotiate with customers and key stakeholders across all management levels and organisations.

Along with a high attention to detail, a pro-active and 'make it happen' attitude, an ability to multi-task across operational and strategic goals is essential. A tertiary qualification in business and / or technical automotive experience would be highly regarded, along with previous experience managing key account relationships, particularly in the automotive / fleet industry.

If you're ready to take on this challenge and want to grow your career with the prestigious brand of Mercedes-Benz Vans, please apply with your cover letter and resume by Monday, September 1st, 2025.

Please note, you must hold valid working rights for Australia and New Zealand to apply for this position.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.