Dynamics 365 CRM Specialist

We have a unique opportunity for a CRM Specialist to join our team, providing critical data insights that will be used to influence both commercial and technological change across our business.

But it's not all data and numbers Partnering with our tech team and other internal stakeholders, you will be the day-to-day support and primary contact for CRM queries from across the business. Understanding how we can leverage the Dynamics 365 CRM to complement our business goals, this hands-on role will require you to work across stakeholder groups to improve usability and productivity. You will develop and deliver CRM training and play a key role in the ongoing development, support and maintenance of our Microsoft Dynamics 365 solution.

What you'll bring to the team

• Positive mindset & attention to detail – a proactive, can-do approach with strong focus on accuracy.
• Microsoft Dynamics 365 expertise – proven experience developing, customising, and integrating Dynamics 365, including modules such as Sales (member acquisition/renewals), Customer Service (member support), and Marketing (targeted communications and campaigns).
• Advanced solution design – ability to tailor Dynamics 365 to organisational needs through custom entities, fields, workflows, dashboards, and automated processes (e.g. renewal reminders, welcome emails).
• Power Platform skills – sound knowledge of Power Automate, Power BI, Power Apps, and model-driven apps; Azure DevOps experience is an advantage.
• Data management – proficiency in SQL queries, data migration/clean-up, and governance to ensure data accuracy and consistency.
• Analytics & reporting – skilled in creating dashboards and reports that deliver actionable insights on member engagement, retention, and campaign performance using Dynamics 365 tools and Power BI.
• Business process analysis – capable of understanding membership processes (applications, event registration, subscription renewals) and translating them into effective CRM solutions.
• Collaboration & vendor liaison – experience working with internal stakeholders, third-party vendors, and CRM software providers to support integrations (e.g. websites, subscription or event-management systems).
• Data warehouse collaboration – liaise with external vendors on the configuration, maintenance, and ongoing enhancement of the data warehouse to support organisational analytics and reporting needs.
• Communication & training – exceptional written and verbal skills, clear documentation, and a talent for coaching small groups to drive user adoption.
• Requirements gathering & prioritisation – strong stakeholder engagement and the ability to manage competing demands.

Even better is a tertiary qualification in either Business or Information Technology. Microsoft certifications (MB-910, MB-210, MB-230, MB-220, PL-200 etc.) highly regarded.

Why join us?

It's our brand - established in 1882 and with more than 10,000 members, we represent some of Australia's largest and most successful builders and trade contractors.

Our 9 offices are home to over 130 staff across the State to who we strive to deliver that balance between work and life. As part of the team, you can look forward to enjoying:

• A day off on your birthday

• 1-day WFH per week

• 10 paid YOU days per year to rest and recharge (yes, that's on top of your usual leave entitlement)

• A competitive super scheme to help boost your retirement savings

• On-site brekky each day

• Free inner-city parking

• Access to our EAP program

• Paid parental leave

• Supported professional development

If this sounds like you then please apply now and don't forget to include a cover letter explaining why you are the one for this role.