Medical Secretary

About Us:

For over 30 years, Queensland Cardiovascular Group (QCG) has been at the heart of excellence in cardiovascular care. With 24 leading Cardiologists and clinics across Greater Brisbane and the Sunshine Coast, we deliver seamless, patient-focused services grounded in compassion, expertise, and innovation.

Our mission is simple yet powerful, to enrich lives through better heart health. At the heart of QCG, we live and breathe our values every day. They shape how we work, how we care for our patients, and how we show up for one another. Together, they create the foundation of our strong, compassionate, and high-performing culture:

• WE careabout our patients and their families; our referrers; our staff; our doctors and our shareholders.
• WE lead the way in cardiovascular care by striving for excellence in clinical standards and service.
• WE trust each other, always acting with integrity; providing a fulfilling and safe workplace, valuing our people, embracing and fostering collegial spirit.
• WE create a successful company achieving outstanding outcomes and results; through collaboration and our commitment to continuous improvement.

Key Responsibilities:

QCG is seeking an experienced and proactive Medical Secretary (Advanced Procedure Coordinator) to join our Spring Hill team. In this pivotal role, you'll ensure the seamless coordination of specialist clinics and procedures while delivering an exceptional patient experience. As an Advanced Procedure Coordinator, you will:

• Manage Cardiologists' diaries, ensuring optimal scheduling of clinics and procedures.
• Coordinate medical appointments, procedures, and testing, balancing precision with flexibility.
• Liaise with hospital departments, including anaesthetists and Cath Lab teams, to finalise procedure lists and accommodate urgent changes.
• Communicate pre-procedure information (e.g. fasting, admission times) to patients.
• Handle patient calls and queries with empathy, ensuring all follow-ups and results are managed efficiently.
• Process invoices accurately and maintain confidential patient records.
• Serve as a key liaison between patients, specialists, and healthcare partners — always representing QCG with warmth and professionalism.

Key Requirements:

• Proven experience as a Senior Medical Secretary or similar role within a healthcare setting.
• Strong communication and interpersonal skills, with a patient-first mindset and ability to confidently handle ambiguity and process complex information to deliver successful outcomes.
• Demonstrated ability to work effectively with multiple stakeholders across departments — including nursing staff, healthcare professionals, and hospital administrators.
• Exceptional organisational ability, with the demonstrated ability to multitask whilst maintaining strong attention to detail.
• Proficiency with medical terminology, Medicare, and health fund processes.
• Skilled in Microsoft Office and other standard office systems.
• A proactive, collaborative team player who thrives in a dynamic and fast-paced environment.

Highly Regarded:

• Experience in private cardiology or a hospital environment will be a distinct advantage.

Benefits:

• Prestigious office – located in St Andrew's War Memorial Hospital.
• High level of autonomy and ownership of your primary doctor, a well-known, prestigious Electrophysiologist Cardiologist.
• Permanent, long-term opportunity – Be part of a team that values stability, loyalty and growth.
• Supportive team environment – working in a close-knit team of highly experienced and professional medical secretaries.
• Above market salary package – Your expertise and dedication will be rewarded.
• Regular communication from senior leadership team with weekly company updates and regular team meetings.
• Professional development opportunities and hands on leadership support with mentoring opportunities available.
• Opportunities to learn from leading Cardiologists and watch innovative procedures.
• Convenient location near Roma Street Parklands with access to public transport and temporary free parking, with limited spots.

• Annual learning and development benefits.

• And yes — great coffee and great company are part of the deal

How to Apply:

If you're an experienced medical secretary ready to take the next step in your career, we'd love to hear from you.

Please submit your resume and cover letter, including a short statement outlining your relevant experience and why you'd like to join Queensland Cardiovascular Group.

Only shortlisted applicants will be contacted.

QCG is an equal opportunity employer, celebrating diversity and inclusion in every aspect of our workplace.