Operations Manager

Lead with Purpose: Operations Manager – Shared Living

Why Sunnyfield?

We are Sunnyfield – a place where people come to grow and belong. This is our one thing. Our purpose. Our work. We focus on everyday progress – that's our pride. It's about learning, providing support, and celebrating meaningful moments that spark lasting change. When you join Sunnyfield, you're not just taking on a role – you're creating choice, opportunity, and skills for life.

About the Role

We're seeking an experienced and motivated Operations Manager to lead a portfolio of Shared Living services in the Northern Beaches. In this role, you'll be the driving force behind:

• Ensuring every client thrives through safe, high-quality, person-centred supports that empower independence.
• Inspiring and developing a high-performing team.
• Co-designing services with clients, families, and communities to create truly personalised and inclusive living experiences.
• Driving innovation, continuous improvement, and positive change.
• Supporting the Regional Business Manager to achieve big-picture goals.
• As a Sunnyfield Operations Manager, you'll be at the heart of creating choice, opportunity, and skills for life.

What You'll Be Doing

In this role, you will:

• Champion high-quality services by supporting Home and Lifestyle Leads to deliver exceptional outcomes in Supported Independent Living (SIL).
• Inspire, mentor, and motivate your team to achieve success against key performance indicators.
• Oversee program budgets, ensuring financial goals are met without compromising service quality.
• Develop and implement Performance Enhancement Plans, addressing underperformance with fairness and efficiency.
• Recruit, retain, and nurture community support workers who share Sunnyfield's values and vision.
• Manage complaints and incidents with professionalism, ensuring compliance with policy and procedure.
• Partner with the Regional Business Manager by providing reports, insights, and recommendations for continuous improvement.
• Build and maintain strong relationships with internal and external stakeholders to achieve strategic objectives.
• Implement and refine business processes, identifying opportunities for innovation and growth.
• Proactively assess risks and seize opportunities to expand and strengthen services.

About You

You're a natural leader who thrives on making a difference. You bring:

• A proven ability to inspire and influence teams to deliver person-centred supports.
• Strong leadership experience in disability services, particularly in managing SIL homes.
• A track record of developing and supporting team leaders to achieve their best.
• Confidence in guiding teams through change and embedding new ways of working.
• Experience in incident management and effective follow-up.
• In-depth knowledge of the NDIS, NDIA Quality and Safeguards Commission, and compliance requirements.
• Financial acumen with experience in developing and monitoring budgets.
• Expertise in resolving customer complaints with empathy and professionalism.
• Strong stakeholder management skills, with the ability to foster trust and collaboration.
• A solution-focused mindset, with a passion for identifying opportunities for growth and innovation.

Why You'll Love Working With Us

Purpose & Impact

• Lead with purpose—your leadership will directly enrich lives and create inclusive communities.
• Be part of something bigger: a values-led organisation making a real difference every day.

Growth & Development

• Ongoing professional development, leadership training, and career pathways.
• Opportunities to innovate and shape the future of disability services.

Wellbeing & Balance

• Flexibility to support work-life balance.
• Free, 24/7 confidential counselling for you and your immediate family.
• Fitness Passport—affordable access to gyms and pools.
• Rewards & Perks
• Boost your take-home pay with up to $15,900 tax-free salary packaging.
• Meal & Entertainment card: up to $2,650 tax-free each year.
• Retail and Bupa Health discounts to help your dollar go further.
• At Sunnyfield, you'll be supported, valued, and empowered to thrive—both professionally and personally.

What Are You Waiting For?

Ready to lead with purpose? Apply today and help us create brighter futures together. Applications are reviewed as they're received, so don't miss your chance to join Sunnyfield.