Inbound Customer Service Representative

2 weeks ago

Sunshine Coast Queensland, Australia Watermark Constructions Full time $40,000 - $60,000 per year

Company Description

Watermark Constructions, a family-owned business founded in 2000, takes pride in delivering exceptional building outcomes to over 62,000 home and business owners across Queensland. Recognized as one of Queensland's leading insurance repair builders, we have expanded our services to the Commercial, Hospitality, Retail, and Aged Care sectors. Our highly disciplined and result-driven culture, combined with a high-caliber trade resume, makes us a building specialist of choice. We create meaningful relationships with residential and commercial property owners, engineers, designers, developers, and insurance partners.

Role Description

Be the Voice That Makes a Difference – Inbound Customer Support Opportunity (Sunshine Coast)

Looking to start or build your career in a supportive, fast-paced environment? No insurance or construction experience? No problem. If you have a passion for helping people, strong attention to detail, and a professional phone manner, we want to hear from you

Your Role: First Impressions Matter

As the first point of contact for our customers, tradespeople, and insurance partners, you'll play a key role in delivering a smooth, stress-free experience from the very first phone call.

Your responsibilities will include:

  • Providing outstanding customer service via phone and email, always with empathy, clarity, and professionalism
  • Answering and directing incoming calls promptly and accurately to the appropriate team members
  • Scheduling appointments and coordinating urgent repairs or site inspections with precision
  • Maintaining up-to-date records and entering data accurately across multiple internal systems
  • Supporting claims processing by managing admin tasks within strict timeframes
  • Liaising with insurers and trades to ensure claims progress efficiently and nothing falls through the cracks

What we're looking for

Excellent communication and active listening skills

Previous experience in a customer service role is highly desirable

Strong computer skills (we use multiple systems and portals)

Great time management and the ability to remain calm and professional under pressure

Positive attitude, team spirit, and problem-solving mindset

Experience in insurance, construction or property repairs is desirable but not essential — we'll provide full training.

What we offer

  • Full-time, stable employment
  • Career development in a high-demand, recession-resilient industry
  • Supportive team culture that values growth and contribution
  • Structured onboarding and training
  • Real opportunity to grow within a thriving business

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