Customer Retention Representative

2 weeks ago

Sunshine Coast, Australia Youi Full time $60,000 - $80,000 per year

Join our dynamic team in customer retention, playing a crucial role in ensuring our customers' satisfaction and loyalty. As part of our retention team, you are essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

Each day brings new challenges, and in this environment, you are part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About The Role

  • Onsite and full-time, based at our Sippy Downs office
  • Professionally handle inbound customer calls with empathy and expertise
  • Enhance customer loyalty by delivering top-notch, personalised solutions
  • Identify and address the root causes of customer concerns
  • Collaborate with colleagues to ensure comprehensive customer support
  • Assist with policy renewals, changes, cancellations, and amendments

About You

  • Exhibit strong problem-solving abilities and excellent communication skills
  • Previous experience in customer service or customer retention is advantageous
  • Passionate about delivering exceptional customer experiences
  • Ability to thrive in a dynamic and fast-paced environment

Don't tick every box? Don't worry

We understand that many skills are transferable so even if you don't tick every box, we still encourage you to apply if this role aligns with your interests.

Why Youi?

From day one, we've challenged the Australian insurance industry with a focus on providing a superior experience for individuals. Our outstanding customer service sets us apart, and we attribute our success to the awesome people we employ. At Youi, everyone's journey is unique. If you're hungry, curious, and resilient, you can chart your path to success.

Perks and Benefits

  • Great work/life balance with set start/finish times
  • 22 days annual leave, plus volunteer leave, and yearly salary reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • An awesome work culture that encourages creativity and celebrates diversity
  • Ideally located surrounded by numerous eatery and retail options
  • Discounted insurance products
  • Discounted gym memberships through Fitness Passport
  • Free skin checks, flu jabs, and wealth mastery sessions
  • Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
  • End of trip facilities
  • Casual dress code

Sound good?

If yes, we want to speak to you Join us in revolutionising the insurance industry by prioritising the customer. Our commitment to being a great company to work for and delivering excellent service underpins our success, and we invite you to be part of that growing success story.

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