Retail Process Specialist

1 week ago

Sydney, New South Wales, Australia ResMed Full time $80,000 - $120,000 per year

Let's talk about the role:

The Planning & Performance Specialist will partner closely with frontline leaders and cross-functional teams to drive alignment, execution, and uplift across customer-facing operations. The role will combine business planning, project management and capability enablement with a focus on performance improvement, process design, and customer experience.

Key Accountabilities
1. Business & Performance Planning

• Lead the annual and quarterly business planning process for the function.

• Align operational priorities with strategic goals, ensuring frontline and leadership teams have clarity on objectives, measures, and success outcomes.

• Track progress against KPIs, identify variances, and recommend interventions.
2. Project & Program Management

• Manage cross-functional projects that impact customer-facing operations, ensuring milestones, risks, and deliverables are clearly defined and delivered.

• Drive alignment and engagement with stakeholders, including frontline teams, to support smooth adoption of change.

• Develop and maintain project reporting and communication rhythms for leadership visibility.
3. Capability Development & Training

• Design and deliver training modules and playbooks to build operational and leadership capability across customer-facing teams.

• Support embedding of performance frameworks, coaching tools, and new ways of working.

• Facilitate workshops, learning sessions, and continuous improvement forums.
4. Process & Experience Design

• Map and analyse key processes across frontline operations to identify opportunities for simplification, automation, and uplift.

• Apply Human-Centred Design (HCD) and UX principles to create experiences that are simple, seamless, and effective for both employees and customers.

• Partner with digital and product teams to align process changes with technology enablement.
5. Analytics & Insights

• Translate operational and customer data into actionable insights to inform planning, decision-making, and performance improvements.

• Build dashboards, reports, and performance reviews that make metrics visible and drive accountability.

• Use trend analysis to proactively identify risks and opportunities.

Let's talk about you:

  • Strong analytical and problem solving skills.

  • Understanding of project management principles and methodologies.

  • Excellent communication and stakeholder management skills with ability to simplify complex ideas.

  • Ability to work autonomously and apply independent decision making and problem solving

  • Proficiency in project management software and tools with a high attention to detail.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.

  • Sales And Marketing Specialist

    1 week ago

    Sydney, New South Wales, Australia Flikit - Retail Delivery Full time $60,000 - $80,000 per year

    Company DescriptionFlikit is Australia's On-Demand Retail Delivery Platform, changing the way retail businesses connect with customers by offering same-day delivery for beauty, clothing, essentials, and more. Flikit empowers local retailers with cutting-edge technology and seamless integrations to enhance customer convenience and create a powerful solution...

  • Process Excellence Specialist

    3 days ago

    Sydney, New South Wales, Australia Hudson Full time $80,000 - $120,000 per year

    Process Excellence Specialist12-Month Fixed Term Contract | Major Enterprise Transformation | Sydney-BasedAre you passionate about process improvement and ready to make a real impact on a large-scale transformation? This is an incredible opportunity to join a high-profile program within one of Australia's leading organisations, currently undergoing a major...

  • Distribution Centre Training Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Super Retail Group Full time $60,000 - $90,000 per year

    Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers' leisure time drives our culture of innovation and opportunity.About The RoleAre you...

  • Pricing Process Specialist

    1 week ago

    Sydney, New South Wales, Australia Westlake Corporation Full time $80,000 - $120,000 per year

    Are you passionate about pricing strategy, process improvement, and driving commercial success? Boral, Australia's leading vertically integrated construction materials company, is seeking a dynamic and detail-oriented Pricing Process Specialist to join our Markets and Customer team.Your next opportunityAs a Pricing Process Specialist, you will play a pivotal...

  • Process Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia M&T Resources Full time $80,000 - $120,000 per year

    OverviewWe're looking for an experiencedProcess Improvement Specialistwho thrives in collaborative environments and takes pride in designing streamlined, intelligent business processes that empower teams to work more effectively.In this role, you'll work closely withBusiness Analysts and key stakeholdersto co-create the organisation's future-state processes....

  • Brand and Retail Communications Specialist

    17 hours ago

    Sydney, New South Wales, Australia Volkswagen Full time $80,000 - $120,000 per year

    Brand and Retail Communications SpecialistApply now »Date: 16 Oct 2025Location: NSWCompany: VGAROLE: Brand Communications SpecialistLocation: SydneyRole duration: PermanentAbout our CompanyVolkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries....

  • Retail Supply Specialist

    1 week ago

    Sydney, New South Wales, Australia Metcash Full time $60,000 - $90,000 per year

    At Metcash, you're part of something bigger. We've got the heart of a small business with the strength and support of a big business.When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:Grow your career with tailored development programsThrive your way with flexible work optionsMake your...

  • Brand and Retail Communications Specialist

    17 hours ago

    Sydney, New South Wales, Australia Volkswagen Group Australia Full time $80,000 - $120,000 per year

    ROLE: Brand Communications SpecialistLocation: SydneyRole duration: PermanentAbout Our CompanyVolkswagen Groupis one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of...

  • Retail Specialist, Avalon

    2 weeks ago

    Sydney, New South Wales, Australia Lee Mathews Full time $60,000 - $90,000 per year

    Lee Mathews is an established and respected Australian fashion brand with a unique luxury aesthetic that is loved for its wearability, using custom designed prints & sustainable fabrications.We are currently seeking an energetic, highly motivated, and experienced Retail Specialist to join our team in our store in Avalon. You will be joining a creative and...

  • Part-time Retail Sales Assistants

    2 weeks ago

    Sydney, New South Wales, Australia MUJI Retail (Australia) Full time $35,000 - $45,000 per year

    Introduction:MUJI is a globally recognised brand, originally founded in Japan in 1980. MUJI offers a wide variety of good quality, environmentally friendly products which range from apparel and household goods to food and even houses. There are more than 800 stores around the world, and in 2013, MUJI was introduced to Australia by its parent company –...