Business Analyst

Job Description:

DXC Technology - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

We are seeking a proactive and analytical Business Analyst to join our Business Analytics Team team. This is a new position designed to support the Customer Service team by providing detailed reporting, analytics, and insights to improve operational performance and meet key targets. This role offers an exciting opportunity to contribute to a dynamic customer service and business analytics environment, driving improvements through data and insights. You will be supported by a collaborative team and have direct impact on meeting important operational goals.
 

Key Responsibilities:

• Provide comprehensive reporting and analysis around Service Level Agreements (SLAs) to ensure targets are met

• Support the customer service team, working closely with the Manager and team members to develop skill sets and improve service delivery

• Utilising sentiment analysis to measure customer service quality and extract ratings and insights

• Develop and maintain reporting frameworks and workflows, including managing SharePoint tools and workflow processes

• Conduct deep-dive analytics to identify service gaps and key indicators for performance improvement
   

About You:

• Strong analytical background with experience in reporting and data analysis

• Experience with some or all of the following applications would be an advantage Sharepoint, Power Query, Python, VBA, Power Automate and Power Apps

• Background in Analytics (preferred)

• Comfortable working with data systems and tools

• Ability to collaborate across teams and communicate insights effectively

• Past experience working within the Insurance or Workers Compensation industry would be beneficial but not mandatory
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
 

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.