UX Content Consultant

17 hours ago

Melbourne, Victoria, Australia UniSuper Management Pty Ltd Full time $90,000 - $120,000 per year

The opportunity

We're looking for a UX Content Specialist to join our Digital and CX team (Web and Growth) on a max term contract until June 2026. In this role, you'll shape digital experiences for UniSuper members and prospects by creating user-centric content for our digital channels-including web, app, and member portal. You'll collaborate with cross-functional teams to deliver clear, accessible, and compliant content that enhances the member experience and supports acquisition.

Key responsibilities:

  • Create and improve digital content, from page copy to microcopy, in partnership with design and experience teams.
  • Facilitate content delivery-writing, reviewing, and ensuring accuracy, relevance, and impact.
  • Conduct content audits and leverage analytics/user research to optimise structure, clarity, and accessibility.
  • Ensure all content meets compliance obligations and WCAG 2.2 accessibility guidelines.
  • Support content approval processes and collaborate with stakeholders across Product, Digital, Marketing, Legal, and Risk.

About you

You're a skilled communicator with a passion for simplifying complex information for digital audiences. You thrive in collaborative environments and are comfortable working with data, research, and compliance requirements.

You'll bring:

  • Strong editorial and writing skills, with experience in digital content for apps and member portals.
  • Ability to simplify technical or regulatory content.
  • Experience responding to research, usability testing, and analytics.
  • Knowledge of information architecture, content hierarchy, and design systems.
  • Experience with CMS platforms (Sitecore or similar).
  • Tertiary qualifications in communications, journalism, digital media, or related fields.
  • Experience in superannuation, financial services, or higher education (highly regarded).

What US offer

We take a long-term outlook and will invest in our employees' development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

  • Mental, physical and financial well-being initiatives.
  • 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work.
  • We're passionate about knowledge and sharing it amongst our members and our employees so believe 60% in office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility.

If you feel you have the experience and skills required for this role, please apply

Think Great. Create Great.

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