Senior UX Writer

We're looking for a Senior UX Writer to help lead the creation of exceptional customer experiences across our global product. This role goes beyond producing engaging copy - you'll drive content strategy, ensure consistency across journeys and platforms, and influence how our brand is expressed in every interaction. You'll mentor others, lead complex initiatives, and collaborate with product, design, data, and research partners to deliver impactful, inclusive content solutions.

This is a 12 month Parental Leave (FTC) in office Monday - Thursday and working from home on Friday.

Role based in Sydney or Melbourne.

About the role

• Produce and oversee clear, concise, useful, and engaging copy that aligns with UX principles and the Prezzee brand.
• Define and shape content strategies across journeys and regions, ensuring consistency and scalability.
• Partner at a strategic level with designers, PMs, researchers, and engineers to influence roadmaps and product direction.
• Mentor and guide junior and mid-level UX writers, uplifting the overall content design craft.
• Lead content design for complex, ambiguous initiatives, identifying risks and framing solutions.
• Champion accessibility, inclusivity, and localisation in all content.
• Oversee and evolve our Content Style Guide, embedding scalable patterns and ensuring alignment across products, platforms, and regions.
• Leverage a Translation Management System to efficiently localise product content for different markets, countries, and regions.
• Use data, research, and insights to drive decisions and measure impact.

About you

• 5 years of professional experience in UX writing or Content Design.
• A portfolio demonstrating high-quality UX content and strategic thinking.
• Experience leading cross-functional initiatives and influencing stakeholders.
• Ability to balance craft excellence with business and customer outcomes.
• Strong mentoring, collaboration, and communication skills.
• Knowledge of accessibility, inclusivity, and localisation standards.
• Familiarity with design systems, style guides, and working in agile environments.

Benefits And Perks

• BirthYay Leave – Celebrate you with a paid day off during your birthday month.
• Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs.
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
• Office Allowance – One-time payment to upgrade your office setup.
• Flexible Work Perks – Flex your hours, take Culture Swap Days, and opportunity to work from anywhere for 30 days a year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team.
• Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus.
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions.
• Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.

About Prezzee

Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving, leveraging borderless payment technology to help people connect and create memorable moments that truly matter.

Founded in Australia nearly 10 years ago, Prezzee now operates across the United States, Canada, Ireland, the United Kingdom, Australia, and New Zealand, delivering seamless, secure gifting experiences to a global audience.

Prezzee has been recognised as Foundry's Computerworld 2024 & 2025 Best Places to Work in IT . We value diversity, collaboration, and innovation in everything we do.

Join a global team united by the core values: Give openness, Give greatness, Give magic, Give a damn and Give Ingenuity Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.