Account Manager

Who we are?

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The Role

We're looking for an Account Manager to manage and grow a warm, state-based customer portfolio. In this role, you'll focus on identifying upsell and cross-sell opportunities with existing clients, including real estate agents, by promoting services such as AML checks, eSigning, and title search products. You'll work closely alongside the existing Account Manager to ensure strong client relationships and continued business growth.

About you

We're looking for a results-driven sales professional with a proven sales mindset. You thrive on high activity, making 40+ calls a day, and communicate with impact to influence outcomes. Client satisfaction is your priority, you resolve issues, act on feedback, and build lasting relationships. You focus on the client's perspective while skilfully mobilising resources to drive sales and achieve business goals.

Key Roles and Responsibilities

• Onboard new Securexchange clients and ensure a smooth adoption process.
• Maintain and grow existing client relationships.
• Promote and sell the full range of Securexchange services to clients and real estate agencies.
• Engage clients through phone calls, emails, webinars, and product training sessions.
• Monitor client usage to identify potential issues or risks.
• Proactively prevent and resolve client issues to ensure satisfaction.
• Build strong client relationships and increase platform adoption.
• Communicate the benefits and value of Securexchange to clients effectively.

Skills, Knowledge and Experience:

• Strong sales mindset with experience in up-selling and cross-selling
• Confident communicator with excellent phone manner
• Proven sales results and a proactive, self-driven approach
• Ability to build quick rapport and maintain strong relationships
• A team player who thrives in a fast-paced environment
• Strong organisation, attention to detail and ownership of work
• Comfortable working with Microsoft Office and Salesforce
• Training or coaching experience is a bonus
• Knowledge of conveyancing or legal processes is advantageous
• 12 months+ experience in a similar role preferred

The Rewards and Culture

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people's well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more

At InfoTrack we are a diverse workforce and we're proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.