Senior Account Manager, Specialised Business Services

3 days ago

Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $180,000 per year
  • Work on complex credit restructuring cases across Westpac's brands including St. George.
  • Join a high-performing team focused on delivering better outcomes for customers and the bank
  • Enjoy flexible working arrangements with a Sydney-based role and hybrid options available

What's the role?

Join the Specialised Business Services (SBS) team, where you'll manage a portfolio of larger sub-standard and impaired customer relationships across Westpac's brands.

This is a high-impact role focused on achieving better outcomes for both customers and the bank through proactive engagement, credit restructuring, and strategic risk management.

You'll work closely with customers, advisers, and internal stakeholders to develop tailored solutions, influence outcomes, and support the broader SBS purpose of minimising credit-related losses and maximising recovery.

This is a permanent fulltime role based in Sydney with flexible hybrid working arrangements available.

What do I need?

We're looking for someone who brings:

  • Advanced experience in corporate credit assessment and direct customer engagement
  • Strong financial analysis and modelling skills, with excellent business acumen
  • Excellent communication and interpersonal skills, with the ability to influence outcomes
  • Deep understanding of loan structures, documentation, and security
  • Familiarity with commercial banking products and systems (desirable)
  • A strong grasp of the capital impact of stressed and impaired exposures

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

We're all about helping our people grow and succeed. Whether you're a current employee, trainee, or intern, we're committed to your career development Check out our FAQs and internal support resources here .

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