Customer Service

4 days ago

Parramatta, New South Wales, Australia Deus Nexus Full time $72,800 per year

Join a trusted Australian brand that values great service, teamwork, and continuous improvement.

Our client is looking for an enthusiastic and detail-oriented 
Customer Service -Escalations Team member.

If you're passionate about solving problems, supporting customers, and making things right, this is your chance to shine.

About the Role

You'll be the key point of contact for customers with escalated warranty or service cases, working closely with other departments to investigate, assess, and resolve issues quickly and professionally. Your focus: delivering exceptional service that builds trust and ensures every customer feels valued.

Key Responsibilities

  • Manage escalated customer service enquiries via phone and email
  • Investigate, research, and assess warranty claims to company standards
  • Collaborate with internal teams to reach fair, timely resolutions
  • Maintain accurate case records and follow up with customers proactively
  • Ensure every customer interaction reflects care, professionalism, and efficiency

What You'll Bring

  • Strong customer service experience in an office-based role
  • Excellent communication and interpersonal skills
  • A calm, solutions-focused approach to complex or sensitive issues
  • Attention to detail with a technical and investigative mindset
  • Confidence using computer systems, email platforms, and Microsoft Office
  • Full working rights in Australia

What We Offer

  • Opportunities for career growth
  • Continuous training and development
  • Supportive, friendly team environment that values innovation
  • Free onsite parking
  • Monthly team lunches and a positive, people-first culture
  • Job stability with a well-established Australian company trading for 60 + years

If you love helping customers and take pride in turning challenges into great experiences, we'd love to hear from you.

Apply now
 to join our client's growing team and make a real impact every day.

Job Type: Full-time

Pay:
$72,800.00 Includes Superannuation

  • Employee discount
  • Professional development assistance

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