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Premium Travel
2 weeks ago
At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, you'll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:
- Understand the cardholder's travel requirements including, accommodation, and special interests
- Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
- Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
- Fulfil any special access or by invitation only events
- Meet key performance targets such as efficiency and customer satisfaction
- Delivers exceptional Customer service
Skills and experience
- To create and deliver travel & lifestyle services to our cardmember's, you will have:
- Global Distribution System (GDS) work knowledge; Sabre is helpful
- Travel agency experience within a fast-paced environment; Preferably in a contact centre
- Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
- Strong sales and interpersonal skills
- Excellent verbal and written communication skills
- A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
- Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
- Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions
Roster
- Work 5 days a week, 8 hours shift (30 minutes break + 2 x 15 minutes break in between)
- Rotating roster 7 days a week, 7am-7pm (including weekends and public holidays)
- Roster changes every 3 months
We offer you the flexibility to work in a Hybrid role. With option to work onsite in our Sydney office full time or hybrid (mix of onsite and work from home).
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
