Senior Customer Attendant

You're someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional customer service and provide streamline experiences when assisting passengers with enquiries, preparing travel bookings, and helping with luggage to connecting regional services.

Be responsible for a broad range of day-to-day station operations and manage the station presentation, cleaning and general maintenance, as well as clean the barracks accommodation.

Ensure that safety standards are met and adhered to and proactively manage any potential safety risks that may arise and impact staff and passengers.

The current Senior Customer Attendant role is part-time role based at Albury Station working a minimum of 20 hours per week on a 7-day rotating roster, shifts are between 3:30 am to 11.30 pm including weekends and public holidays. You also may be requested to work additional hours at short notice based on the business requirements.

The full-time rate of pay for this position is $1,252.85 per week. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. You will also receive shift and penalty allowances, superannuation, and leave loading benefits for annual leave.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Albury over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

For more information on this position and business unit, view the role description and Customer Service roles - NSW TrainLink and video -

Hub library/Recruitment Campaigns/sydney-trains-trainee-train-drivers/nsw-trainlink-customer-service-roles/a-day-in-the-life-of-regional-customer-service-attendant-maria.mp4?CID=f4ec0cc6-74fa-45e2-85e2-f bf1

About you

You are enthusiastic and have a passion to work within your local community; you have the experience to work on the frontline and be the first point of contact when our passengers arrive at your station.

You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions; you can manage difficult conversations with a diverse range of people from all walks of life.

You are proactive and are confident to make prompt decisions whilst working alongside a variety of stakeholders in a safety focused fast past operational environment.

You are confident working alone and with small teams to achieve the best outcome for our passengers and the community.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers..

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Wednesday, 8 October 2025

For more information about this role, please contact ANNE..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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