Duty Manager

• Do you thrive in an environment where maximising potential through leading and coaching people is a key focus?
• Are you excited by the prospect of using your exceptional multi-tasking, time management and a systems focused approach to support your key responsibilities?
• Have people important to you described you as an influencer? Someone who is reliable, self-motivated and great at making decisions?
• Are you looking for a role that allows you to work in harmony with the other important areas of your life?

Tradies is a well-established Club Group with three community-based clubs in Gymea, Caringbah and Helensburgh. Renowned for our dedication to our purpose 'proudly supporting our members, community & environment', our award-winning team strives to provide exceptional hospitality, give back to our community and protect our environment.

Through our service standards, restaurants, cafes, event and entertainment facilities, we have built a strong reputation as a destination for all occasions and are committed to making a meaningful contribution to our community.

Our welcoming and relaxed social environment is enjoyed by all corners of our community and we are committed to not only fulfilling but exceeding expectations through innovation, adaptability and an unwavering commitment to our core values.

We are currently looking for expressions of interest for an experienced full-time and part-time Duty Manager to join our team.

Purpose:

Responsible for empowering our frontline team to be accountable, service focused and advocates of our purpose, our Duty Managers are also the custodians of the day-to-day management of our venues. Our Duty Managers ensure that safety, efficiency, compliance and overall venue management are their priority so that our members and guests experiences are nothing short of exceptional.

Accountabilities:

• Provide operational support and insights to Venue Manager and Department Heads
• Empower, lead and manage yourself and others to be accountable to ensuring exceptional standards in:
• Service
• Training, coaching and mentoring
• Communication
• Operational efficiency
• Marketing and promotional support
• Reporting efficiency
• Legislative adherence (including but not limited to RSA, RCG, ARCG, Club policies & procedures, Liquor & Gaming & Safety, WHS)
• Positively impacting our community and the environment

Requirements

Essential capabilities:

• Willing to work a rotating roster that includes days, evenings and overnights across all three venues
• Confident and effective communicator across all levels of the organisation
• Demonstrates commitment to Tradies values and purpose
• Demonstrates personal accountability and commitment to service
• Highly developed personal motivation
• Team player – seeks to empower self and others through all actions
• Agile and comfortable in managing change and being adaptable
• Confident decision maker especially under pressure
• Demonstrated commitment to accuracy and continuous improvement

Essential Skills:

• Evidence of understanding of Gaming legislation and RGO requirements
• Agility in using platforms such as IGT, CCTV, Circle Scan, Donesafe, Deputy or similar
• Competence in managing and monitoring Gaming and F&B products and systems such as TAB, Keno, POS and other relevant systems
• Succinct reporting for operational data such as daily revenue, maintenance, WHS, security and licensing legislation
• Proven success in venue management – people and hospitality operations
• Intermediate Excel and Microsoft office suite

Benefits

• A competitive salary
• Rosters at least 4 weeks in advance
• Meal allowance
• Food safety training can be provided if not already held
• Above Award Wages
• Career & Personal Development Growth Opportunities
• Award-winning workplace culture and conditions
• On the job training, development, support, mentorship and coaching
• Monthly & annual staff awards and end of year awards
• Employee Wellbeing Program supported by our Wellbeing Mentor
• Generous leave conditions
• Team discounts
• EAP with free 24-hour counselling
• Uniform supplied
• Volunteering opportunities

If you're keen to share your passion for people and service and would like to further your career at Tradies, we'd love to hear from you.