Head of Customer Success

4 hours ago

Melbourne, Victoria, Australia FBG Group Full time $120,000 - $180,000 per year

Job Description

Are you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships? If so, we'd love to meet you.

About the Role

As our
Head of Customer Success
, you'll step into a pivotal leadership role, guiding a talented team of Customer Success Managers and Wellbeing Coordinators. You'll be the driving force behind our client relationships ensuring seamless service delivery, growing key accounts, and championing customer satisfaction across our wellbeing and consulting services.

This is a 12-month parental leave cover, offering a unique opportunity to lead in a high-impact, purpose-driven organisation that supports mental health and wellbeing across Australia.

What You'll Be Doing

  • Leading strategic account management
  • Overseeing service delivery and enhancing the customer journey
  • Managing contracts, renewals, and compliance
  • Coaching and developing a high-performing Customer Success team
  • Collaborating with senior leaders to drive business growth
  • Securing client testimonials and case studies to support our mission

About You

You're a confident communicator, a natural leader, and a customer advocate. You bring:

  • 3+ years in account management and team leadership
  • Strong commercial acumen and stakeholder management skills
  • Advanced Microsoft Office skills (Word, PowerPoint, Excel)
  • A proactive, solutions-focused mindset
  • Experience in wellbeing, consulting, or professional services (a bonus)

Why Join Us?

We're part of the APM Group, a global human services leader with 16,000+ professionals across 11 countries. Our mission is simple yet powerful: to enable better lives. Here, you'll find room to grow, support to succeed, and a community that cares deeply about what we do—and how we do it.

Diversity Makes Us Stronger

At FBG, we believe diversity is essential to our success. We proudly welcome people of all ages, backgrounds, abilities, cultures, and identities—including Indigenous Australians and the LGBTQIA+ community.

Ready to lead with purpose?

Call Vicki on for a confidential conversation or hit APPLY now to take the next exciting step in your career.

FBG

  • Head of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Heidi Full time $180,000 - $250,000 per year

    Who are Heidi?Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice alongside AI systems that eliminate administrative burden and elevate the quality and accessibility of care everywhere. Today, our tools modernise clinical documentation and free clinicians to focus on what...

  • Head of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Heidi Full time $120,000 - $180,000 per year

    Who are Heidi? Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice alongside AI systems that eliminate administrative burden and elevate the quality and accessibility of care everywhere. Today, our tools modernise clinical documentation and free clinicians to focus on...

  • Head of Customer Success APAC

    2 weeks ago

    Melbourne, Victoria, Australia Searchspring (now Athos Commerce) Full time $120,000 - $180,000 per year

    Who We AreAthos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold—on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, A/B Testing and marketplace/social...

  • Head of Customer Success

    1 week ago

    Melbourne, Victoria, Australia FrankieOne Full time $120,000 - $180,000 per year

    The role You are an experienced customer success leader that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You...

  • Head of Customer Success

    6 hours ago

    Melbourne, Victoria, Australia FrankieOne Full time $120,000 - $180,000 per year

    The roleYou are an experienced customer succeess leader that ensures our clients receive the very best experience on every level, both for your own customers and your team. You will drive and run Customer Success for our strategic account portfolio as a player/coach, leading by example, and driving your own opportunities while coaching others on theirs. You...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Dotdigital Full time $90,000 - $120,000 per year

    About UsThe Company:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

  • Head of B2B Operations

    2 weeks ago

    Melbourne, Victoria, Australia ENGIE - Head Office Full time $180,000 - $250,000 per year

    Company description: At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow. If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us Our goal is to be the best energy transition utility, and we have an ambition to reach...

  • Technical Customer Success Manager

    3 hours ago

    Melbourne, Victoria, Australia Triskele Labs Full time $80,000 - $110,000 per year

    The Technical Customer Success Manager (TCSM) will play a pivotal role in supporting SOC clients by providing in-depth analysis and insights. They will work across the team, conducting quarterly review sessions with clients, dissecting monthly reports, and building trend analyses to offer a comprehensive outlook on both the previous and upcoming 90-day...

  • Customer Success Manager

    6 days ago

    South Melbourne, Victoria, Australia HeartBeat Digital Marketing Full time $90,000 - $120,000 per year

    HeartBeat Digital Marketing is a fast-growing Australian agency working with ambitious businesses across healthcare, mining, construction, and professional services to deliver measurable, meaningful growth.We believe great marketing starts with great relationships - and that's where you come in.We're searching for an exceptional Customer Success Manager who...

  • Head of Commercial Customer

    6 days ago

    Melbourne, Victoria, Australia Cricket Australia Full time $120,000 - $180,000 per year

    Head of Commercial Customer & Digital GrowthWorking for Cricket Australia means that you become a part of Australia's proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent. As an organisation, we are seeking to drive bold, transformative change...