ED Office Manager

• Leadership and management role
• Permanent full-time position
• Family-friendly environment with supportive team

Are you looking for a challenging yet rewarding position with an organisation that allows you to be a part of something bigger?

Enthusiastic individuals who can demonstrate proven experience in a management role, a commitment to patient care and customer service are encouraged to apply.

As the ED Office Manager your responsibilities will include:

• Understanding of hospital administration processes from pre-admissions to discharge including informed financial consents, private health funding eligibility, patient accounts, billings, debtor's collection, accounts payable
• Roster, staffing and supervision of staff in the Emergency Care Centre
• Maintaining an efficient and effective work process and system for all areas of administration within the Emergency Care Centre
• Management of enquiries and complaint resolution
• Management of KPI labour hours within budget parameters
• Management and finalisation of staff payroll
• Preparation of Specialist On Call Rosters
• Debtor & Refund Management
• Proda & Medicare Lodgements
• Public Contract Management
• Promote a positive and collaborative teamwork environment and an efficient business culture
• Assisting and coordinating internal and external audits

About us

Established in 2016, Gold Coast Private Hospital is a state-of-the-art, 340-bed facility located in the heart of the Gold Coast Precinct in Southport.

With 22 operating theatres, Gold Coast Private Hospital offers a wide range of specialties including, but not limited to, 24/7 Emergency Care, Medical Services, Orthopaedics, Bariatrics, Neurosurgery, Plastic Surgery, ENT (Ear, Nose, and Throat), General Surgery, Obstetrics, Cardiac Care, and Oncology.

Gold Coast Private Hospital is committed to continual growth, providing exciting opportunities and professional career pathways in healthcare.

Essential Criteria:

• Working knowledge of patient management systems (Webpas) and Microsoft Office applications
• Experience in managing and leading a large team
• Sound knowledge and understanding of medical terminology
• Excellent interpersonal, verbal and written communication skills
• Exceptional organisational and time management skills as well as an ability to multi-task
• Professional and pleasant demeanour
• Ability to develop positive relationships with a diverse range of people both internal and external
• Willingness and ability to learn and complete new tasks and the flexibility to embrace change
• Ability to work both autonomously and collaboratively within the scope of the role
• Previous experience in a management role within a hospital setting desired

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 11th July 2025