Client Experience Librarian

1 week ago

Waurn Ponds, Victoria, Australia Deakin University Full time $83,407 - $93,407 per year

Job no: 576593

Work type: Full-time

Location: Geelong - Waurn Ponds

Categories: Library Services

  • Based at our Geelong, Waurn Ponds Campus
  • Full-time fixed term December 2025
  • HEW 5 $83,407 - $93, % Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

As a Client Experience Librarian, you will:

  • Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
  • Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
  • Adhere to University governance, including work instructions, procedures and guidelines to enable and support the delivery of operations
  • Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities.
  • Deliver effective and efficient services to customers by resolving enquiries and providing appropriate information resources at the point of need or referring where necessary

To be successful, you'll have:

  • Completion of a Degree and/or postgraduate qualifications in library and information science conferring eligibility for Associate membership of the Australian Library and Information Association or
  • An equivalent combination of relevant experience and/or education/training.
  • Demonstrated experience in front-line customer service with a commitment to excellence in customer service.
  • Demonstrated experience in using a variety software applications and library operating systems.
  • Understanding of the services offered in an academic library.
  • Demonstrate the ability to exercise sound judgment, initiative, diplomacy, tact and discretion as well as proven experience handling sensitive and personal information in a confidential and appropriate manner.
  • This position requires the incumbent to work outside business hours {Flexible Ordinary Hours)

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Kim Edgar (Coordinator Waurn Ponds Library) on

Applications for this position close on Thursday 25th September

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 12 Sep 2025 AUS Eastern Standard Time

  • Mental Health Clinician

    2 days ago

    Waurn Ponds, Victoria, Australia Barwon South West Full time $104,000 - $156,000 per year

     Employment Type -  Permanent Part TimeHours per fortnight - Multiple Positions Available Job Category - RPN3, OT2, SW2, P2Req Id Positions in this busy and well respected team are rarely available, so take the opportunity to apply todayOngoing training and professional development opportunities providedExpand skills as an autonomous clinician supporting...

  • Mental Health Clinician

    2 days ago

    Waurn Ponds, Victoria, Australia Barwon South West Full time $90,000 - $120,000 per year

     Employment Type -  Temporary Full TimeHours per fortnight - 80 Job Category - RPN3, OT2, SW2, P2Req Id - 6013 Temporary full time position to June 21st 2026Join a well respected, hard working and supportive team, providing service to people aged 26-65 years.Ongoing training and professional development opportunities providedExpand skills as an...

  • Senior Property Strategist

    5 days ago

    Moonee Ponds, Victoria, Australia Wealthflow Pty Ltd TA Empire 8 Property Full time $90,000 - $120,000 per year

    Invite coworkersJob descriptionIgnite Your Passion for Property Wealth: Senior Wealth Creation Strategist at Empire 8 Property (Moonee Ponds, Melbourne)Are you a Property Strategist with a sales fire? Do you dream of empowering others to achieve true financial freedom through strategic property investment?Empire 8 Property, a leading Melbourne-based...

  • Behavioural Therapy Assistant

    2 weeks ago

    Moonee Ponds, Victoria, Australia Lizard Full time $60,000 - $80,000 per year

    Provide 1:1 therapy to clients in varied settings, including home/clinic/schoolFoster a positive environment that encourages client participationStrong communication skills, both written and verbalAbout Lizard Centre: For over 20 years the Lizard Centre has been a leader in Applied Behaviour Analysis and early intervention in Australia. We provide...

  • Customer Service Consultant Casual

    3 days ago

    Moonee Ponds, Victoria, Australia H&R Block Limited Full time $45,000 - $65,000 per year

    Client Service Representative – Contact CentreBased in Moonee Ponds, Melbourne | Join Australia's Largest Tax AgentDo you love speaking with people, solving problems, and making someone's day a little easier?If you're someone who takes pride in delivering excellent service and thrives in a fast-paced, team-driven environment, we'd love to hear from...

  • Senior Accountant

    5 days ago

    Moonee Ponds, Victoria, Australia CSM Advisors Full time $80,000 - $120,000 per year

    About UsCSM Advisors is a boutique accounting and advisory firm based in Moonee Ponds, known for delivering high-quality tax, business advisory and SMSF services to a diverse client base. We're a progressive team that values integrity, professional excellence, and genuine client relationships.About the RoleWe're seeking an experienced Senior Accountant...

  • Behavioural Therapy Assistant

    2 weeks ago

    Moonee Ponds, Victoria, Australia Lizard Centre Full time $40,000 - $60,000 per year

    About Lizard CentreFor over 20 years the Lizard Centre has been a leader in Applied Behaviour Analysis and early intervention in Australia. We provide high-quality, evidence-based therapy for individuals with Autism Spectrum Disorder (ASD) and other developmental conditions.We Are Currently Seeking An Enthusiastic And Passionate Behavioural Therapy Assistant...

  • Casual Customer Service Officer

    2 weeks ago

    Moonee Ponds, Victoria, Australia Hearing Australia Full time $60,000 - $80,000 per year

    Casual Customer Service Officer – Moonee PondsHelp provide the latest best practice services for anyone who needs itGain skills with Australia's largest provider of government-funded hearing careOpportunity for a casual to join the team at Hearing AustraliaWorking on-site and supporting our Moonee Ponds, Northcote, Heidelberg and Broadmeadows Hearing...

  • Home Care Worker Opportunities in the Metro West

    5 days ago

    Moonee Ponds, Victoria, Australia Silverchain Full time $60,000 - $90,000 per year

    Moonee Ponds, VICWhen was the last time you made a difference in someone's life?It takes a special person to be a Care Worker and help the older members of our community to maintain their independence and wellbeing. We are looking for a Cert III qualified person with at least 6 months experience in a similar role, to join the Silverchain team in the Moonee...

  • Senior Hairdresser

    1 week ago

    Moonee Ponds, Victoria, Australia Salon 88 Full time $40,000 - $120,000 per year

    Who we are - Salon 88 is one of Melbourne's fastest-growing salons, conveniently located in Moonee Ponds. Renowned for our exceptional hair services, we are industry leaders in hair extensions and a trusted name among Melbourne's most influential personalities in luxury fashion and beauty.Why you'll love working with us - • Great pay. We value your talent...