Community and Constituent Engagement Adviser

The office of Senator Carol Brown is seeking applications for a full-time, ongoing Community and Constituent Engagement Adviser(EOB), based in the Parliamentarian's Electorate Office in Hobart, TASMANIA.

Position Overview

The Parliamentarian is seeking an enthusiastic and capable person with strong communication and organisational skills to join the team as a Community and Constituent Engagement Adviser with the responsibility of managing the Senator's community engagement plan and providing considered support and advice across a broad range of subjects both to the Parliamentarian and members of the community.

This position will provide expert and timely advice on complex and sensitive constituent enquiries, and community engagement. The successful applicant will work as part of a small team undertaking a diverse range of activities, sometimes under strict time constraints with minimal supervision. The role requires high levels of professionalism, confidentiality, discretion, and emotional intelligence and maturity, with an exceptional ability to engage and communicate with a broad range of people.

The key duties of the position include but are not limited to:

• Identify, engage, and build strong relationships with community organisations.
• Arrange community outreach visits and initiate strategic communications to the Electorate
• Develop expertise on community issues in the Electorate and contribute to briefing reports for the Parliamentarian on local issues, as well as maintaining a database of Electorate insights.
• Manage constituent enquiries (in-person, phone and email), researching solutions and liaising with Government agencies and stakeholders as needed, to ensure matters are resolved in a timely and effective manner.
• Accurately track, follow-up and follow through on enquiries on behalf of constituents with complex cases.
• Represent the Parliamentarian in constituent meetings and act as the first point of contact for visitors.
• Data entry and database management to maintain constituent information and contact details.
• Support and maintain a safe, respectful and inclusive workplace culture.
• Intrastate and interstate travel as required
• Other duties as directed.

The ideal applicant should possess the following skills, qualifications, and experience

• Academic qualifications in a relevant discipline are highly desirable.
• Proven research ability and the capacity to interpret complex material, Government policy and legislation and recraft for a broader audience.
• Understanding of the political process and the Australian parliamentary and political system.
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple and competing work tasks in a high pressure and fast-paced working environment.
• Highly motivated and able to work proactively, both independently and in a small team.
• Exceptional ability to engage and communicate with a broad range of people, with meticulous attention to detail.
• Sound analytical and diagnostic skills with a proven ability to quickly identify the nature of a problem and start to workshop solutions.
• Advanced computer skills including word processing, spreadsheets and database management.
• Demonstrated professional integrity and the ability to exercise discretion and maintain confidentiality.

Employment conditions:

The position is offered under the Members of Parliament (Staff) Act 1984 and conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement which include:

• A commencing salary between $76,910and $89,793 will be negotiated depending on experience and relevant skills.
• An additional optional allowance of up to $18,576  may be considered in recognition of, and as compensation for, reasonable additional hours of work and any travel requirements.
• Relocation assistance, studies assistance and paid study leave may also be available (subject to eligibility requirements).
• An employer superannuation contribution of 15.4% will be payable.

Applicants should note the following:

• An initial probationary period of three months will apply and may be subject to extension.
• The successful applicant may be required to undergo a National Police History Check.
• Staff may be subject to automatic cessation triggers in accordance with Section 14 of the MOP(S) Act.
• The successful applicant will be required to comply with their obligations under the Behaviour Codes and Standards.

How to apply

Submit  a CV with the names of two referees and a one-page (maximum) cover letter highlighting your interest in this position, and demonstrating your skills, capabilities, knowledge and experience.

Applications close on ​ October 2025​

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