Claims Assessor

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here
Careers

• Location: Melbourne
• Permanent, full-time role
• Hybrid working

The opportunity
We have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety claims team. The role of Claims Assessor will see you taking responsibility for the prompt and fair assessment of claims. You will be reporting directly into the Service Manager - Trade Credit & Surety, and working within a collaborative, supportive and dedicated team.

Your new role

• Process claims in a timely and compliant manner
• Conduct all written and verbal communications with customers
• Maintain a customer service focus when managing challenging situations
• Support the implementation of the Claims strategy
• Maintain all files, systems and databases to ensure that they accurately represent the Claim Management process
• Share information with the team on competitor customer activity and market issues
• Meaningfully participate in training and coaching, and contribute to a professional and cohesive approach to meeting QBE and customer expectations

About you
We are looking for a driven and motivated individual who is commercially minded and solution focused.

• Claims experience in a specialist or financial class of insurance will be highly regarded
• Insolvency, accounting, banking or finance background will be highly regarded
• Experience dealing with brokers and/or corporate customers is highly regarded
• Strong experience in a customer-focused role
• Excellent attention to detail and organisation skills
• Strong analytical skills
• Strong written and verbal communication skills
• Ability to effectively communicate with customers
• Ability to effectively collaborate with and influence internal stakeholders
• Team player with collaborative mindset and a high level of resilience
• Take accountability and ownership of tasks acting with integrity despite pressures and challenges

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Customer Value Management, Detail-Oriented, Intentional collaboration, Loss Prevention Management, Managing performance, Motor Vehicles, Process Improvements, Regulatory Compliance, Report Writing, Stakeholder Management, Working Independently

Application Close Date: 27/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.